OGL 340 Quiz 3 UPDATED Actual Exam Questions and CORRECT Answers
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Module
OGL 340
Institution
OGL 340
OGL 340 Quiz 3 UPDATED Actual Exam
Questions and CORRECT Answers
"YOU" messages help the other person "get it" and accept responsibility for their part in the
conflict. - CORRECT ANSWER- False
A "Control Orientation" to Problem Solving unilaterally imposes solutions without seeking
feedback...
OGL 340 Quiz 3 UPDATED Actual Exam
Questions and CORRECT Answers
"YOU" messages help the other person "get it" and accept responsibility for their part in the
conflict. - CORRECT ANSWER✔✔- False
A "Control Orientation" to Problem Solving unilaterally imposes solutions without seeking
feedback. A "Learning Orientation" to Problem Solving encourages others to react to your
plans and share responsibility for finding solutions. - CORRECT ANSWER✔✔- true
According to our text authors, every very conflict already contains the seeds of its own
resolution, and we are better able to find these seeds by separating what matters from what
gets in the way. - CORRECT ANSWER✔✔- true
As you approach someone with whom you are about to communicate, remember: -
CORRECT ANSWER✔✔- To not awaken resistance and To be open and present
Before concluding the H.E.A.R. process, one action you want to remember is: - CORRECT
ANSWER✔✔- Remember to ask "is there anything else"
Creating distinctions or separations between core issues in conflict can produce significant
shifts in the conflict. Examples of areas where we can explore separate include: - CORRECT
ANSWER✔✔- Problems from Solutions, Positions from Interest, People from Problems
Exploring the Interests of both sides in a conflict: (Identify the answer that is most accurate.)
- CORRECT ANSWER✔✔- Enables you to consider multiple options and Enables the
possibility of "win-win" solution
If you've recently solved the problem the other person seems to be describing, it's best to
interrupt them and give them the solution. - CORRECT ANSWER✔✔- False
Impediments to our ability to "listen in depth" include: - CORRECT ANSWER✔✔- Words
are symbols and carry different meanings to different people; Thoughts swirling in our midns
distract us from what the person is saying; Assumptions that we have a clear understanding of
the EVENT and REACTION
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