OGL 340 Quiz 2 UPDATED Actual Exam Questions and CORRECT Answers
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Module
OGL 340
Institution
OGL 340
OGL 340 Quiz 2 UPDATED Actual Exam
Questions and CORRECT Answers
Anger is always an inappropriate emotion and should not be explored, and needs to be
avoided in all situations. - CORRECT ANSWER- True
Attitudes often encouraged in the workplace create an atmosphere that discourages any
explo...
OGL 340 Quiz 2 UPDATED Actual Exam
Questions and CORRECT Answers
Anger is always an inappropriate emotion and should not be explored, and needs to be
avoided in all situations. - CORRECT ANSWER✔✔- True
Attitudes often encouraged in the workplace create an atmosphere that discourages any
exploration of emotions. Also, those beliefs/attitudes often include assumptions that: -
CORRECT ANSWER✔✔- All of the above
By using the metaphor of "Conflict As Opportunity" rather than "Conflict As War" you open
to possibilities: - CORRECT ANSWER✔✔- all of the above
Digging for the facts and avoiding acknowledging and exploring emotions is the most
productive method of operation for a work environment. - CORRECT ANSWER✔✔- false
Emotions are not irrational or illogical. Instead, they are non-rational and non-logical. They
are successful, evolutionary adaptations we have developed for reasons we do not entirely
understand. - CORRECT ANSWER✔✔- True
Every emotion has a negative and a positive pole, making it possible for each of us to shift
from anger to caring based on how the other person responds. - CORRECT ANSWER✔✔-
true
Expressing emotions in conflict can - CORRECT ANSWER✔✔- all the above
Important questions for those wanting to resolve conflict professionally include: - CORRECT
ANSWER✔✔- a and b
In the mediation facilitated by the authors with Isabel and Miguel, Isabel accused Miguel of
sexual harassment. Upon further exploration, the mediation process uncovered: - CORRECT
ANSWER✔✔- all the above
Masks: - CORRECT ANSWER✔✔- a & b
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