GSM Unit Exam 2 Questions & Answers 2024/2025
arrival patterns go to - ANSWERSwaiting line characteristics
queue discipline - ANSWERSwaiting line characteristics
time for service - ANSWERSwaiting line characteristics
arrival patterns - ANSWERSnumber of guests arriving & manner in whic...
arrival patterns go to - ANSWERSwaiting line characteristics
queue discipline - ANSWERSwaiting line characteristics
time for service - ANSWERSwaiting line characteristics
arrival patterns - ANSWERSnumber of guests arriving & manner in which they enter the waiting line
queue discipline - ANSWERShow arriving guests are served
time for service - ANSWERShow long it takes to serve guests
what to do when capacity is reached? - ANSWERSadd room, manage demand, close doors to further
customers, allow line to form, or do nothing
design day levels - ANSWERSmax capacity where people are comfortable
design day levels - ANSWERSconcentrate avg. time in queue
capacity levels - ANSWERSsetting limit to keep guests happy
queue discipline - ANSWERShow arriving guests are served
line types - ANSWERSsingle and multi
, single channel & multi channel - ANSWERSsingle phase & multi-phase
sense of progress toward goal or service experience - ANSWERSqueue type
sense of control over what's happening - ANSWERSqueue type
activity - ANSWERSqueue type
sense of fairness w/ how their wait was managed - ANSWERSqueue type
themes equals - ANSWERSfantasy
fantasy equals - ANSWERSillusion, control & focus, architecture, sights & sounds
thumbing creates - ANSWERSenvironment
control & focus - ANSWERSbeing able to have thumbing & environment can create a better experience
for the guest
ambient conditions - ANSWERSguests response to environmental influences
use of space - ANSWERSguests response to environmental influences
functional congruence - ANSWERSguests response to environmental influences
signs, symbols, & artifacts - ANSWERSguests response to environmental influences
other people - ANSWERSguests response to environmental influences
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