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CALP (Certified Apartment Leasing Professional) Study Guide with complete solutions
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CALP (Certified Apartment LeasingProfessional) Study Guide
The iiimplementation iiand iiuse iiof iia iiresident iiportal iican iiincrease iithe iieffectiveness iiof
iithe iistaff's: ii
A. iiAdherence iito iifair iihousing iilaws. ii
B. iiLead iiresponse iitime iiand iiclosing iirates. ii
C. iiCommunication iiwith iithe iiapartment iicommunity. ii
D. iiSocial iimedia iiuse iiand iirelationship iimarketing iiefforts. ii- iiCorrect iiAnswers ii-C.
iiCommunication iiwith iithe iiapartment iicommunity
Which iifocus iiin iia iisales iipresentation iiis iiMOST iilikely iito iiincrease iia iileasing
iiprofessional's iieffectiveness? ii
A. iiOnline iipresence ii
B. iiEmotional iiappeal ii
C. iiFinancial iipromotions ii
D. iiFair iihousing iicompliance ii- iiCorrect iiAnswers ii-B. iiEmotional iiappeal
What iiare iithe iiphysical iichanges iimade iito iian iiapartment iihome iior iicommon iiarea iito
iiprotect iithe iifair iihousing iirights iiof iipersons iiwith iidisabilities?
ii
A. iiAccommodations ii
B. iiConsiderations ii
C. iiModifications ii
D. iiRegulations ii- iiCorrect iiAnswers ii-C. iiModifications
Who iiis iiresponsible iifor iithe iiaccuracy iiof iidata iicollected iion iia iiresident iiapplication? ii
A. iiApplicant ii
B. iiProperty iimanager ii
C. iiLeasing iiprofessional ii
D. iiCredit iireporting iiagency ii- iiCorrect iiAnswers ii-A. iiApplicant
Residential iiproperties iiare iipermitted iito iiuse iiwhich iiscreening iicriteria iito iilegally
iidiscriminate? ii
,A. iiHandicap ii
B. iiFamily iistatus
C. iiRental iihistory ii
D. iiEmployment iistatus ii- iiCorrect iiAnswers ii-C. iiRental iihistory
Which iiterm iiBEST iidescribes iia iisituation iiin iiwhich iia iileasing iiprofessional iitakes
iiprospects iithrough iithe iicommunity iiin iia iipre-planned iior iipersonalized iimanner iito
iishow iioff iithe iioffice, iiamenities, iicommon iiareas, iiand/or iimodel iihomes? ii
iiA. iiTour iiroute ii
iiB. iiRelationship iisale ii
iiC. iiBranding iipromotion ii
iiD. iiExternal iiassessment ii- iiCorrect iiAnswers ii-A. iiTour iiroute
Which iitechnique iiis iiMOST iiappropriate iifor iilimiting iidistractions iiwhile iion iithe
iitelephone iiwith iia iiprospective iiresident? ii
A. iiUse iimultitasking iitechniques iithat iiallow iifor iiincreased iiperformance. ii
B. iiPosition iithe iidesk iichair iito iiface iithe iiwall iirather iithan iinearby iicoworkers. ii
C. iiRequest iithat iithe iiprospective iiresident iicall iiback iiat iian iiappointed iitime.
D. iiProhibit iiother iiresidents iifrom iientering iithe iioffice iiby iilocking iithe iidoor. ii- iiCorrect
iiAnswers ii-B. iiPosition iithe iidesk iichair iito iiface iithe iiwall iirather iithan iinearby iicoworkers
When iia iiresident iireports iian iiunpleasant iiincident iion iithe iicommunity's iiproperty, iiwhat
iiis iithe iiFIRST iiaction iithe iileasing iiprofessional iishould iitake? ii
A. iiExpress iiconcern iiand/or iisympathy iifor iithe iiresident. ii
B. iiInvestigate iithe iiincident iiand iithose iiinvolved. ii
C. iiAsk iithe iicommunity iimanager iito iiintervene. ii
D. iiExplain iito iithe iiresident iithat iihe/she iishould iistay iicalm. ii- iiCorrect iiAnswers ii-A.
iiExpress iiconcern iiand/or iisympathy iifor iithe iiresident
Which iimethod iiis iiBEST iifor iimaintaining iian iieffective iiand iireliable iimaintenance
iiteam? ii
A. iiEstablish iihefty iiconsequences iifor iiinadequate iiwork. ii
B. iiProvide iifeedback iiand iirecognition iifor iiall iiwork iiperformed. ii
C. iiMaintain iirecords iiof iiservice iirequests iithat iiare iiclosed iisuccessfully. ii
D. iiDemonstrate iiexamples iiof iigood iiand iibad iiservice iiperformance. ii- iiCorrect
iiAnswers ii-B. iiProvide iifeedback iiand iirecognition iifor iiall iiwork iiperformed
Discrimination iidue iito iidisparate iiimpact iimeans iithat iia iipolicy iior iiprocedure: ii
A. iiNegatively iiaffects iipersons iiof iia iiparticular iiage iigroup. ii
B. iiHas iidifferent iiimpacts iion iipersons iiof iicertain iiprotected iiclasses. ii
C. iiAdversely iiaffects iipersons iiwho iido iinot iihave iithe iicapacity iito iilegally iiabide. ii
, D. iiViolates iithe iirights iiof iipersons iias iigiven iiin iithe iiFair iiCredit iiReporting iiAct. ii-
iiCorrect iiAnswers ii-B. iiHas iidifferent iiimpacts iion iipersons iiof iicertain iiprotected iiclasses
All iiof iithe iifollowing iiare iipart iiof iian iiapartment iicommunity's iicurb iiappeal iiEXCEPT
iithe: ii
A. iiWebsite. ii
B. iiLeasing iicenter. ii
C. iiModel iiapartment(s). ii
D. iiMaintenance iioffice. ii- iiCorrect iiAnswers ii-D. iiMaintenance iioffice
The iikey iito iia iigood iisales iipresentation iiis iito iimatch iithe iiprospect's iiwants iiand iineeds
iito iithe iicommunity's: ii
A. iiPrice iiand iilocation. ii
B. iiDemographics iiand iilifestyle. ii
C. iiExpectations iiand iiavailability. ii
D. iiFeatures iiand iibenefits ii- iiCorrect iiAnswers ii-D. iiFeatures iiand iibenefits
Which iipiece iiof iiinformation iiis iicritical iifor iithe iileasing iiprofessional iito iiinquire iiabout
iiwhen iimeeting iia iiprospective iiresident? ii
A. iiThe iisource iiof iithe iilead ii
B. iiThe iiprospect's iiethnicity ii
C. iiThe iiprospect's iibudget iirange ii
D. iiThe iiprospect's iicredit iirating ii- iiCorrect iiAnswers ii-A. iiThe iisource iiof iithe iilead
Which iiis iithe iiBEST iiway iifor iileasing iiprofessionals iito iilearn iiwhat iitheir iicommunity's
iicompeting iiproperties iiare iioffering? ii
A. iiAsk iitheir iiown iicommunity iimanagers. ii
B. iiCall iithe iiproperty iimanagers iiof iicompeting iiproperties. ii
C. iiReview iithe iipromotional iimaterials iiof iicompeting iiproperties. ii
D. iiEngage iiin iimystery iishopping iiat iicompeting iiproperties. ii- iiCorrect iiAnswers ii-D.
iiEngage iiin iimystery iishopping iiat iicompeting iiproperties
An iiemotionally iiappealing iisales iitechnique iitypically iiinvolves iiconnecting iithe iifeatures
iiand iiqualities iiof iithe iiapartment iicommunity iiwith iithe: ii
A. iiSales iigoals iiof iithe iileasing iiprofessional. ii
B. iiNeeds iiand iiinterests iiof iithe iiprospective iiresidents.
C. iiFeedback iiand iipraise iiprovided iiby iicurrent iiresidents. ii
D. iiPersonal iiexperience iiof iithe iicommunity iistaff iimembers. ii- iiCorrect iiAnswers ii-B.
iiNeeds iiand iiinterests iiof iithe iiprospective iiresidents
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