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CALP Skills Check Exam Questions and Answers
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CALP Skills Check Exam Questions and Answers
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CALP Skills Check Exam Questions andAnswers
How iiwould iiyou iidefine iiteamwork? ii- iiCorrect iiAnswers ii-• iiSupporting iiyour
iiteammates.
• iiGoing iiout iiof iiyour iiway iito iihelp iiyour iiteammates.
• iiPutting iithe iiteam iigoals iiahead iiof iiyour iipersonal iigoals.
• iiBeing iireliable.
• iiCommunicating iiclearly.
• iiListening iito iiothers.
• iiTreating iiothers iirespectfully
Why iiis iithe iiLeasing iiProfessional iicritical iito iithe iisuccess iiof iia iicommunity? ii- iiCorrect
iiAnswers ii-• iiThey iishow iiand iilease iiapartments.
• iiThey iideal iiwith iiand iiserve iiresidents.
• iiThey iimarket iito iiprospective iiresidents.
• iiThey iihave iian iiaccurate iipulse iion iitheir iimarket.
• iiThey iiunderstand iithe iiimpact iitheir iicommunity iihas iion iithe iimarket iiand iithe iiindustry.
• iiThey iiincrease iirevenue iiby iileasing iiand iirenewing iiapartments iito iiqualified
iiapplicants iiand iiresidents.
• iiThey iienhance iithe iivalue iiof iithe iicommunity iiby iimarketing iiand iiselling iithe
iiapartments iiat iithe iimost iiachievable iirent iirates iito iiqualified iiprospective iiresidents.
• iiThey iiadhere iito iithe iiindustry's iiregulations iiand iitherefore iiminimize iiliability iifor iithe
iiowner iiand/or iimanagement iifirm.
List iiat iileast iifive iitypical iiresponsibilities iiof iia iiLeasing iiProfessional: ii- iiCorrect
iiAnswers ii-• iiComply iiwith iiall iiregulatory iilaws iiand iiguidelines
• iiPre-lease iiapartments iion iivacate iinotice
• iiInspect iiapartments iifor iitour iiand iimove-in iireadiness
• iiAccept iiand iiprocess iiapplications iifor iileasing
• iiConduct iifollow-up iitelephone iicalls
• iiCommunicate iiwith iiresidents
• iiShop iithe iicompetition
• iiRead iiads, iimarketing iimaterials iiand iiwebsites
• iiInspect iiapartments
• iiCollect iideposits iiand iipro-rated iirent iifees
• iiConduct iifollow-up iiwith iiprospective iiresidents
,• iiRecruit iireferrals
• iiPerform iioutreach iimarketing iiactivities
• iiConduct iiresident iisatisfaction iisurveys
• iiConduct iiwarm iicalls iifor iinew iimove-ins
• iiAttend iilocal iiapartment iiassociation iiactivities
• iiDemonstrate iithe iifeatures iiand iibenefits iiof iithe iiapartments
• iiAccept iiand iiprocess iirenewal iipaperwork
• iiAnswer iithe iitelephone
• iiProcess iiservice iirequests
• iiComplete iimarket iicomparable iireports
How iidoes iia iiLeasing iiProfessional iiproject iia iipositive iiimage? ii- iiCorrect iiAnswers ii-•
iiExpress iipride, iicompetency, iiand iiintegrity iiin iitheir iiinteractions iiwith iiothers
• iiDress iiprofessionally
• iiUse iiappropriate iilanguage
• iiAct iiethically
What iithree iiareas iiof iispecialized iiknowledge iiare iiessential iifor iithe
iiLeasingProfessional? iiDefine iieach. ii- iiCorrect iiAnswers ii-• iiMarket iiKnowledge ii- iiis
iithe iidemographic iiand iiproduct iiinformation iiabout iiyour iiApartment iicommunity, iiits
iiprimary iicompetitors iiand iipotential iifuture iicompetition iiincluding iihousing iibeing
iiplanned iiand/or iiunder iidevelopment iiin iitheir iiarea.
• iiProduct iiKnowledge ii- iiis iithe iithorough iiunderstanding iiof iiall iiof iithe iiproducts iiand
iiservices iiavailable iiin iiyour iiown iicommunity, iiapartment iihome, iiamenities, iithe
iisurrounding iineighborhood, iiand iithat iiof iiyour iiarea's iicompetitors.
• iiResident iiProfile ii- iiis iispecific iiinformation iithat iidescribes iithe iiapartment
iicommunity's iitypical iiresidents iiand iitheir iineeds, iiwants, iiand iiqualifying
iicharacteristics.
The iirole iiof iia iiLeasing iiProfessional iihas iiwhat iitwo iivalue iicomponents? ii- iiCorrect
iiAnswers ii-• iiTo iiassist iipeople iiin iifinding iisuitable iihousing iithat iimeets iitheir iilifestyle
iineeds
• iiTo iiadd iivalue iifor iiyour iiproperty's iiowner
List iithe iicritical iicomponents iiof iisite iiteamwork: ii- iiCorrect iiAnswers ii-• iiUnderstand iithe
iiteam's iigoal(s)
• iiUnderstand iiyour iirole iiin iithe iiachieving iithe iigoals
• iiCommunicate iiclearly iiand iioften
• iiNetwork iioutside iiof iithe iiteam iito iibring iinew iiideas
What iiare iithe ii"Big iiRocks" iiin iiyour iilife ii- iiCorrect iiAnswers ii-• iiTrue iipriorities
• iiHighly iiimportant iiitems iithat iiare iinot iinecessarily iiurgent
, What iiare iithe ii"Little iiRocks" iiin iiyour iilife? ii- iiCorrect iiAnswers ii-• iiLesser iipriorities iithat
iimake iia iilot iiof iinoise
• iiUnimportant iiitems iithat iiappear iiurgent
• iiOverwhelmingly iimore iiof iithem iithan iiBig iiRocks
List iithe iiseven-step iiprocess iito iicreate iia iiplan iifor iiyour iiwork. ii- iiCorrect iiAnswers ii-1.
iiSet iiand iishare iiyour iigoals
2. iiBuild iispecific iiobjectives iiand iitimelines
3. iiIdentify iibarriers
4. iiDetermine iithe iicontacts iiand iiskills iiyou iihave iito iiacquire
5. iiPrepare iia iiplan iiwith iispecific iisteps iito iimeet iiyour iigoals iiand iiobjectives
6. iiMeasure iiprogress iion iia iiregular iibasis
7. iiRevise iias iinecessary
List iisome iiof iithe iipractical iitips iithat iihelp iiwith iitime iimanagement. ii- iiCorrect iiAnswers
ii-• iiUse iitools
• iiKnow iiyour iideadlines
• iiFocus
• iiWork iion iisimilar iiitems iiin iia iibatch iior iigroup
• iiMinimize iitime iiconsumers
List iiexamples iiof iitime iiconsumers. ii- iiCorrect iiAnswers ii-• iiResident iirequests
• iiDrop-in iivisits iiby iiresidents
• iiDrop-in iivisits iiby iivendors
• iiStaff iirequests
• iiSupervisor iirequests
• iiLunch iiideas
• iiUnannounced iiowner iivisits
• iiPersonal iiphone iicalls
• iiEquipment iifailures
• iiPackage iideliveries
• iiDrop-in iivisits iiby iico-workers
• iiChange iiin iiwork iiactivities, iietc.
List iiexamples iiof iitime iisavers. ii- iiCorrect iiAnswers ii-• iiClustering iiall iireturn iicalls iifor
iiearly iior iilast iiin iithe iiday
• iiIgnoring iioff-task iiconversations
• iiMinimizing iipersonal iitelephone iicalls iito iian iiemergency iibasis iionly
• iiAsking iiyour iisupervisor iifor iia iichunk iiof iiuninterrupted iitime iieach iiday iito iicomplete
iireports, iietc.
• iiCreating iia ii"daily iito-do" iilist iiand iiprioritizing iiby iiimportance
List iithe iikinds iiof iiservices iithat iiintegrate iiwith iiproperty iimanagement iisoftware iiand
iiassist iiin iileasing iiand iiresident iiretention. ii- iiCorrect iiAnswers ii-• iiLead iigeneration
• iiLead iitracking
• iiSite iiiPad iileasing
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