NCOM 1000 Question and answers verified to pass 2024/2025
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Module
NCOM 1000
Institution
NCOM 1000
NCOM 1000 Question and answers verified to pass 2024/2025 NCOM 1000
Intrapersonal communication - correct answer communication with oneself
Transpersonal communication - correct answer interaction that occurs within a person's spiritual domain
Interpersonal communication - correct an...
ncom 1000 question and answers verified to pass 20
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NCOM 1000
Intrapersonal communication - correct answer ✔communication with oneself
Transpersonal communication - correct answer ✔interaction that occurs
within a person's spiritual domain
Interpersonal communication - correct answer ✔the exchange of thoughts,
feelings, and beliefs between two or more people
Small Group communication - correct answer ✔Interaction that occurs when
a small number of persons meet together
Public communication - correct answer ✔Interaction with an audience.
Nurses can speak about health-related topics. Effective communication can
increase audiences knowledge about important health issues.
Linear - correct answer ✔One way process of communication applying the
elements of communication
Transactional - correct answer ✔Two way process of communication
including feedback
Sender & receiver each contribute to facilitate effective communication
Reflective (Active) Listening - correct answer ✔Primary objectives are to
demonstrate empathy for the patient and that their message is understood
1. Make the speaker the priority
2. Validate to show interest, understanding and concern
, Passive (Attentive) Listening - correct answer ✔encourages a mutual
approach in which all participants are paying attention to each other
Competitive (Combative) Listening - correct answer ✔focuses on
disagreeing or arguing with the speaker and moving the conversation in a
direction the listener wants it to go in
a competitive listener is always thinking about a response to challenge the
speaker rather than really listening to what they are saying
5 Stages of Listening - correct answer ✔1. Hearing: hearing words or
understanding sign language to receive a message
2. Attending: the listeners focus on the verbal and non-verbal expressions of
the person speaking
3. Understanding: best established by paraphrasing, clarifying, and avoiding
assumptions
4. Remembering: writing things down, etc
5. Responding: letting the speaker know they are understood, ie a head nod
Emotional Intelligence - correct answer ✔Awareness of how we feel,
express, and act on our emotions impacts our ability to listen respectfully and
communicate assertively
The ability to process and manage our emotions when communicating with
others
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