sun is life Actual Exam Questions And Correct Answers Guaranteed Solutions.
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Module
SJN
Institution
SJN
first 3 steps in sales process - correct answer greet, explore-qualify, estb rapport
2. What is the most important question you can ask a guest to identify the guest type? - correct answer have you tanned before
type 3 ...
first 3 steps in sales process - correct answer greet, explore-qualify, estb rapport
2. What is the most important question you can ask a guest to identify the guest type? - correct answer
have you tanned before
type 3 - correct answer has never tanned before
type 2 - correct answer tanned before but not at your salon
type 1 - correct answer tans at your salon
Which list contains the five essential elements of selling? - correct answer A. dress,
selling,preperation,knowledge,image
It's important to uncover the personal motivations of every guest so that you can give them what they
want, exactly - correct answer true
qualifying question - correct answer are you going on vacation, age, skin disease,
medications(all)
how to establish rapport - correct answer build trust and confidence
It is essential that you become an expert in what your salon offers, as well as what the competition
offers - correct answer true
step 4 - correct answer tour/advise
, It is essential to give the same tour each and every time - correct answer true
When staging a memorable tour experience, you translate points of interest into points - correct answer
equipment
When is the best time to explain the details of a tanning session to the guest? - correct answer
Just prior to starting their session
When giving a tour, it is recommended to point out the premium features of the tanning systems at
your salon. Which of the following are examples of premium features - correct answer
A-E
steps 5, 6, 7 - correct answer overcome objections, close the sale, follow up (B)
approach - correct answer finding the yes in the no
What should you do when price is an objection? - correct answer a. Offer the guest
more value for their time and money
To soothe an irate guest, which procedure is recommended? - correct answer a. Try
to control the other person's thoughts, words, or behavior
Which of the following is an example of offering the guest an "alternate of choice" of membership
programs - correct answer c. Which of these two memberships do you think would
be best?
ranges - correct answer UVA, UVB,UVC
Heliotherapy - correct answer b. Delivered through a piece of indoor tanning
equipment called the electromagnetic spectrum
uvc light - correct answer shortest wavelength
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