MNO2602 Assignment 5 Full Solutions Semester 2 2024 ;100 % TRUSTED workings, Expert Solved, Explanations and Solutions. For assistance call or W.h.a.t.s.a.p.p us on ...(.+.2.5.4.7.7.9.5.4.0.1.3.2)...........
1.1 Social Environment of a Globalising Organisation
When an organisation goes global, it doesn’t just change where it does business, it also affects its
relationships with people—employees, customers, and communities across the world. The social
environment refers to the cultural norms, values, and expectations that the company must
consider as it operates in different countries. This could include understanding how to
communicate effectively with diverse teams, respecting local traditions, and addressing social
concerns like fair labor practices.
1.2 Difference Between Prevention, Appraisal, and Failure (PAF) Costs
Prevention costs: These are expenses a company incurs to avoid defects from happening
in the first place. This might include training employees or improving equipment.
Appraisal costs: These are costs related to checking for defects after a product is made,
like inspecting goods or testing.
Failure costs: These happen when a product or service doesn’t meet quality standards.
There are two types: internal (defects found before reaching the customer) and external
(defects found after the product is delivered).
1.3 Various Forms of Power in Leadership
Legitimate power
Comes from a leader’s formal position or title.
Reward power
The ability to give rewards for following instructions, like bonuses or promotions.
, Coercive power
Based on the ability to penalise or punish, for instance, through disciplinary actions.
Expert power
Stemming from a leader’s knowledge or skills that others respect.
Referent power
When people follow someone because they admire or identify with them.
1.4 Conditions a Guarantee Should Adhere To
A guarantee should:
1. Be clear and easy to understand, so customers know exactly what is covered.
2. Provide fair protection, meaning it should cover likely issues that could arise from normal
use of the product.
3. Last for a reasonable amount of time, enough to give customers peace of mind.
4. Be easy to claim, without complicated procedures or delays.
5. Ensure compliance with consumer protection laws, which may vary depending on the
region.
1.5 Short Report on Service Blueprinting
Service blueprinting is a useful method for designing and analyzing services. It maps out the
entire service process, from the customer’s interaction to the behind-the-scenes activities that
make the service happen. It shows the different stages a customer goes through and highlights
any touchpoints where the customer interacts with the company. By visualising this,
organisations can improve efficiency, customer satisfaction, and identify areas where things
might go wrong. It’s like creating a detailed flowchart, but for services.
1.6 Technology Feasibility Statement in Product Development
The technology feasibility statement is a crucial part of the product development process. It
looks at whether the company has the technological capability to create the new product. It
considers things like:
Whether the necessary tools and equipment are available.
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