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APCO TEST --- STUDY GUIDE WITH COMPLETE SOLUTIONS
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APCO TEST --- STUDY GUIDE WITH COMPLETE SOLUTIONS
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APCO TEST --- STUDY GUIDE WITHCOMPLETE SOLUTIONS
PSAP iistands iifor ii- iiAnswers ii-Public iiSafety iiAnswering iiPoint
NIMS iiis iiabbreviation iifor ii- iiAnswers ii-National iiIncident iiManagement iiSystem
Professionalism iiis iidefined iiby iiwho iiyou iiare iiare, iiwhat iiyou iido, iiand iihow iiothers
iiperceive iiyou. iiTrue iior iiFalse ii- iiAnswers ii-True
Standard iiof iiCare ii- iiAnswers ii-The iilevel iiof iiduty iiowed iiby iione iiperson iito iianother
TCC iistands iifor ii- iiAnswers ii-Telematic iiCall iiCenter
A iiTelematics iicall iithat iiis iisimilar iito iia ii9-1-1 iiOpen iiLine iiCall ii- iiAnswers ii-A. iiAn
iiemergency iiwith iivoice iicall
B. iiAn iiairbag/telemetry iiactivation, iino iivoice iicall
C. iiA iistolen iivehicle iitracking iicall
D. iiAn iiemergency iibutton iiactivation, iino iivoice iicall
Giving iilegal iiadvice iiand/or iipersonal iiopinions iiis iipart iiof iia iitelecommunicators iijob.
iiTrue iior iiFalse ii- iiAnswers ii-False
The iiterm iivital iiservices iidefines iithe iiprimary iifunctions iior iitasks iiof iipublic iisafety
iicommunications iisystems. iiTrue iior iiFalse ii- iiAnswers ii-True
Because iithe iitelecommunicator iicannot iisee iicallers iion iithe iiphone, iinonverbal
iicommunication iiplays iino iipart iiin iihandling iipublic iisafety iicalls iifor iiservice. iiTrue iior
iiFalse ii- iiAnswers ii-False
A iisilent, iiopen-line iicall iimust iibe iiconsidered iia iipotential iiTTY iicall iiuntil iiproven
iiotherwise. iiTrue iior iiFalse ii- iiAnswers ii-True
Persistently iiasking iifor iithe iisame iiinformation iiwithout iichanging iithe iiwords iispoken iiis:
ii- iiAnswers ii-A. iiA iitechnique iiused iiwith iinon-english iispeaking iicallers
B. iiA iitechnique iiused iiwith iielderly iicallers
C. iiA iitechnique iiused iiwith iihysterical iicallers
D. iiA iitechnique iithat iishould iinever iibe iiused
VoIP ii- iiAnswers ii-a iitechnology iithat iiallows iiusers iito iimake iitelephone iicalls iiusing iia
iihigh-speed iiInternet iiconnection iiinstead iiof iistandard iitelephone iichannels
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