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NBHWC EXAM QUESTIONS AND CORRECT ANSWERS
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NBHWC EXAM QUESTIONS AND CORRECT ANSWERSPrepare for a coaching session (3) - ANSWER 1. Prepare
2. Get Present
3. Get curious
Qualities of an authentic + nurturing coaching relationship - ANSWER 1. Co-constructed
2. Encouraging, compassionate, caring
3. Authentic inquiry + reflections
How to create an authentic + nurturing coaching relationship - ANSWER 1. Conveying
authentic confidence in client's success
2. Keeping the focus on what the client wants vs what they don't want--approach
motivation vs avoidance motivation
3. Listen for the client's needs
4. Tell the truth, with courage + kindness
5. listen to your intuition
unconditional positive regard- ANSWER being completely accepting towards another
person, without judgment -Carl Rogers meeting them where they are
Guidelines for coaching program - ANSWER Phase 1: Prospect stage welcome, intro
coaching, payment + fees
Phase 2: Program Startup COACHING AGREEMENT, expectations, prepare, explore
assessments, 3 mo goals, vision, action plan
Phase 3: Ongoing coaching program
Stage 4 Coaching Program Close/explore reasons why, reflect + encourage, appreciate
,Building rapport + trust - ANSWER Needs: unconditional positive regard, empathy,
humble role model, take time, under-promise + over-deliver, client finds answers,
confidentiality, authenticity
Flow of First Coaching Session - ANSWER 1. Welcome and
acknowledgement/appreciation
2. Thank Client for filling out Assessment
3. Introduce Self
4. Review Session Agenda and confirm agreement
5. Explain mentoring
6. Confidentiality
7. Keeping records
8. Coaching Contract
Agree
The Coach Model is to. - ANSWER Inspire and Advocate
Design Thinking - ANSWER Coach respects the principles of design which depend on :
empathy, optimism, Collaboration, Experimentalism
Time Management in the 1st coaching session - ANSWER 1/3 of the foundation session
to be given over to discussing each of the subjects **the order can be changed if you
wish**
Wheel of life - ANSWER the intent is to gain awareness and to eventually move into the
direction of a more balanced wheel instead of a jagged one
Awareness Coaching TMSA - ANSWER Thanks
Motivation
Successes + Strength
Assessment
Wellness Vision - ANSWER Beginning of the coaching process; what they want it to look
, like Write it, visualize it, or speak it
**complete in the present tense using I AM statements
Identifying the Gap - ANSWER Decisional Balance! Where are they vs where do they
want to be. What are the costs of changing + what are the benefits of changing
Time Management of a 30 min session - ANSWER Session Opening - 7% (2 minutes)
Weekly Goal Review - 20% (6 minutes)
3 Month Goal Review - 7% (2 minutes)
Generative Moment - 40% (12 minutes)
Goal Setting - 20% (6 minutes)
Session Close - 6% (2 minutes)
Mindful Listening - ANSWER Noted as the most important of all coaching skills
Weekly Goal Review - ANSWER -Start with the positive!
-Address challenges and stay away from judgement
-Be the Ally not the Adversary1
-Identify strengths!
-Affirm, affirm, affirm
-Identify their % of success
--Collaborate with clients to identify goals at least 60% of the time. If attainment of goals
is consistently below 60% the goal may be set too high. If attainment of goals is
consistently above 80% this may indicate that the goal is not set high enough.1
3 Month Goal Review - ANSWER -Monthly
-Review relevance and ensure the weekly goals are in line with big picture of where they
are going.
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