MGT 3301 Hackney test 2 || Questions and 100% Accurate Answers.
0 view 0 purchase
Module
MGT 3301 Hackney
Institution
MGT 3301 Hackney
Define performance management correct answers the process through which managers ensure that employees' activities and outputs contribute to the organization's goals
an ongoing process of communication between a supervisor and an employee that occurs throughout the year, in support of accomplish...
MGT 3301 Hackney test 2 || Questions and 100% Accurate
Answers.
Define performance management correct answers the process through which managers ensure
that employees' activities and outputs contribute to the organization's goals
an ongoing process of communication between a supervisor and an employee that occurs
throughout the year, in support of accomplishing the strategic objectives of the organization.
process includes clarifying expectations, setting objectives, identifying goals, providing
feedback, and reviewing results.
Step 1 Performance Management Process correct answers Define performance: expectations and
setting goals
what are two types of goals you can set for step one of performance management correct answers
performance goals and learning goals
performance goals correct answers targets a specific end result
learning goals correct answers Enhances skill and knowledge
step two of performance management correct answers monitor and evaluate performance
Step three of performance management correct answers reviewing performance and the
importance of feedback and coaching
what two functions does feedback serve? correct answers instructional and motivational
step four of performance management correct answers rewards and consequences
how might a reward system fail? correct answers - Monetary rewards are NOT the biggest driver
for motivation - can lead to failure if there are no other types of rewards
- Need to make sure that people realize it is tied to their performance
- Be mindful of unintended consequences
- Give rewards in a timely fashion
"S" in smart goals correct answers Specific (goal is clearly defined).
"M" in smart goals correct answers Measurable. Tangible evidence that you completed the goal.
(example data targets)
"A" in smart goals correct answers attainable: Within your scope & Possible to accomplish
, "T" in smart goals correct answers Time-based: State when you'll get it done & be specific on
date or time frame
Common Perceptual Errors correct answers Halo
Leniency
Central Tendency
Recency Effects
Contrast Effects
Define Halo Effect correct answers A transfer of positive feelings about one characteristic of a
person or product to another, possibly unrelated, characteristic. (i.e., Attractive appearance
makes performance appear better than it is.)
Define leniency error correct answers Tendency to rate all employees at the positive end of the
scale or at the low end of the scale.
Define central tendency correct answers Tendency to place most items in the middle of a rating
scale
EX: On a 10 point scale, a manager might place most of his employees in the middle (4-7), with
a few people getting high (8-10) or low (1-3) rated performances
Define recency effect correct answers tendency to remember recent information better than
earlier information
define contract effects correct answers Magnification or diminishment of perception as a result
of previous exposure to something of lesser or greater quality, but of the same characteristics
EX: A car salesman showing you a very expensive car first so that the one he sells you next (The
one he actually was trying to sell you), seemed inexpensive compared to the first
360-degree feedback correct answers a performance appraisal process in which feedback is
obtained from the boss, subordinates, customer, peers and coworkers, and the employees
themselves
Why is feedback important? correct answers - has the potential to boost performance
- given less often and less well than people would like
- dramatically underutilized
-feedback is critical
define instructional feedback correct answers Practical strategy for monitoring student learning
in response to instruction and providing prompts to students to confirm, refine, or clarify their
misunderstandings
define motivational feedback correct answers where you give someone approval for what they
are doing as a way of reinforcing that behavior. Include a sense of achievement and recognition
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller FullyFocus. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £8.75. You're not tied to anything after your purchase.
