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GPSTC EXAM QUESTIONS AND ANSWERS
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GPSTC EXAM QUESTIONS ANDANSWERS
Stress - Answer The way a person responds to external stimuli.
Alarm, Resistance, and Exhaustion - ANSWER Three stages of stress reaction.
Internal stressors: ANSWER bad supervision, lack of professional growth,
inadequate reward reinforcement system, offensive department policy, bad
equipment, insufficient resources, and inconsistent punishment.
External stressors: Public and media.
Stressors related to communication—ANSWER: Conflict is caused by bad
work schedules, a poor outlook on life, monotony, and the fragmented nature of
the job.
Individual pressures listed, including two personal - ANSWER Fear of ability,
second jobs.
ANSWER: Three types of stress: acute, episodic, and chronic.
Warning signs of stress: ANSWER Feeling melancholy, taking a lot of sick
days, losing confidence, being unable to relax, feeling harassed by family and
friends.
Which personality type is characterized by aggressive, competitive, or
confrontational behaviour? Type A.
, 5 Negative ANSWERs to Stress - Answer Criticizing yourself, drinking alcohol,
driving quickly in your car, and being confrontational or violent
6 ways to reduce stress - ANSWER Counseling, relaxation training, medical
exams, make time for exercise and entertainment, learning to live with
antagonism and recognize your boundaries
Physical Manifestations: ANSWER Poor eating habits, and gastrointestinal
issues.
Emotional expressions - Answer Feeling emotionally numb, hopelessness or
helplessness, intense frustration
Cognitive manifestations: ANSWER Memory loss and trouble making
decisions.
Behavioral manifestations: ANSWER hostility toward requests, loss of temper,
high absenteeism, alcohol/drug addiction or abuse, reluctance to new
adjustments.
Critical incident: ANSWER Any terrible or traumatic occurrence that causes a
person to experience abnormally powerful, intense emotional emotions with the
potential to exceed an individual's ability to cope with it.
PTSD - ANSWER Stress can occur when a person is subjected to an incident or
scenario that is out of the ordinary, surpasses the individual's perceived ability
to meet its demands, and poses a major threat to their lives.
PTSD categories: intrusion, avoidance, hyper arousal.
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