Collective intelligence - Answer-The ability of a team to do well on a wide variety of tasks
Team building - Answer-A sequence of planned activities designed to gather and analyze data on the functioning of a team and to initiate changes designed to improve teamwork and increase team effectivene...
MAN320f Final Exam Questions with
Correct Answers
Collective intelligence - Answer-The ability of a team to do well on a wide variety of
tasks
Team building - Answer-A sequence of planned activities designed to gather and
analyze data on the functioning of a team and to initiate changes designed to improve
teamwork and increase team effectiveness
Team or group dynamics - Answer-The forces operating in teams that affect the ways
members work together.
Tough Battler - Answer-Frustrated by a lack of identity in the new group and may act
aggressively or reject authority. This person wants answers to this question: "Who am I
in this group?"
Friendly Helper - Answer-Insecure, suffering uncertainties of intimacy and control. This
person may show extraordinary support for others, behave in a dependent way, and
seek alliances in subgroups or cliques.
Objective Thinker - Answer-Anxious about how personal needs will be met in the group.
This person may act in a passive, reflective, and even single-minded manner while
struggling with the fit between individual goals and group directions.
Role - Answer-A set of expectations associated with a job or position on a team.
Team - Answer-A group of people holding themselves collectively accountable for using
complementary skills to achieve a common purpose.
Teamwork - Answer-Occurs when team members live up to their collective
accountability for goal accomplishment.
Formal teams - Answer-Found in organizations are created and officially designated to
serve specific purposes.
Informal groups - Answer-Emerge and coexist as a shadow to the formal structure and
without any assigned purpose or official endorsement.
Social network analysis - Answer-Identify the informal groups and networks of
relationships that are active in an organization.
,Cross-functional team - Answer-Consists of people brought together from different
functional departments or work units to achieve more horizontal integration and better
lateral relations.
Functional silos problem - Answer-Occurs when members of functional units stay
focused on internal matters and minimize their interactions and cooperation with other
functions. In this sense, the functional departments or work teams create artificial
boundaries, or "silos," that discourage rather than encourage interaction with other
units.
Problem-solving teams - Answer-Created temporarily to serve a specific purpose by
dealing with a specific problem or opportunity.
Employee involvement team - Answer-Applies to a wide variety of teams whose
members meet regularly to collectively examine important workplace issues.
Quality circle - Answer-A small team of persons who meet periodically to discuss and
make proposals for ways to improve quality.
Self-managing teams - Answer-A high-involvement workgroup design empowered to
make decisions to manage themselves in day-to-day work. (They should let members
plan and control their own work)
Multiskilling - Answer-Team members are each capable of performing many different
jobs.
Virtual teams - Answer-Members work together through computer mediation rather than
face to face
Effective team - Answer-Achieves high levels of task performance, member satisfaction,
and team viability.
Task performance - Answer-An effective team achieves its performance goals in the
standard sense of quantity, quality, and timeliness of work results.
Member satisfaction - Answer-An effective team is one whose members believe that
their participation and experiences are positive and meet important personal needs.
Team viability - Answer-The members of an effective team are sufficiently satisfied to
continue working well together on an ongoing basis.
Synergy - Answer-The creation of a whole greater than the sum of its parts
Social facilitation - Answer-The tendency for one's behavior to be influenced by the
presence of others in a group or social setting. Suggests that working in the presence of
, others creates an emotional arousal or excitement that stimulates behavior and affects
performance.
Social Loafing - Answer-Also known as the Ringlemann effect, it is the tendency of
people to work less hard in a group than they would individually.
Forming stage - Answer-Of team development is a primary concern is the initial entry of
members to a group.
Storming stage - Answer-Of team development is a period of high emotionality and
tension among the group members.
Norming stage - Answer-Of team development, sometimes called initial integration, is
the point at which the members really start to come together as a coordinated unit.
Performing stage - Answer-Of team development, sometimes called total integration,
marks the emergence of a mature, organized, and well-functioning team.
Adjourning stage - Answer-Of team development is especially important for the many
temporary teams such as task forces, committees, project teams, and the like.
Team composition - Answer-The mix of abilities, skills, personalities, and experiences
that the members bring to the team
FIRO-B theory - Answer-Examines differences in how people relate to one another
based on their needs to express and receive feelings of inclusion, control, and affection.
Status congruence - Answer-Involves consistency between a person's status within and
outside a group.
Diversity-consensus dilemma - Answer-The tendency for diversity in groups to create
process difficulties even as it offers improved potential for problem solving.
Role ambiguity - Answer-Occurs when someone is uncertain about what is expected of
him or her.
Role overload - Answer-Occurs when too much work is expected of the individual.
Role Underload - Answer-Occurs when too little work is expected of the individual.
Role conflict - Answer-Occurs when someone is unable to respond to role expectations
that conflict with one another.
Intrasender role conflict - Answer-Occurs when the same person sends conflicting
expectations.
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