Organizational Behavior - Answer-The systematic study of the actions and attitude that people exhibit within organization
Goals of Organizational Behavior - Answer-Explain
Predict
Influence/Control
Ideally looking to make people more productive in order to make more profits.
Increased Sa...
MAN320F Exam Questions with Latest
Update
Organizational Behavior - Answer-The systematic study of the actions and attitude that
people exhibit within organization
Goals of Organizational Behavior - Answer-Explain
Predict
Influence/Control
Ideally looking to make people more productive in order to make more profits.
Increased Satisfaction ⇒ Increased Performance ⇒ Increased Profits
What do managers do? - Answer-Ensure that the organization achieves its goals and
objectives
Successful manager - Answer-Gets the promotions, moves up the corporate ladder.
"It's not necessarily what you know, but who you know"
Extrovert
Effective Manager - Answer-Spends most of their time communicating to the people that
report to them, as well as the people they report to.
American's don't get enough vacation time? - Answer-True
Employees that have had more time to recharge perform better at work
Working 50 hours or more a week is okay? - Answer-False
Working more than 50 hours leads to many psychological and physical problems.
It's not about working harder, it's about working smarter.
Determinants of Employee Performance - Answer-Productivity, Absenteeism, Turnover
Productivity - Answer-How much work gets done in allotted amount of time.
What is the input vs. the output.
Absenteeism - Answer-The percentage of employees that are absent from work on a
daily basis
Turnover - Answer-Measures the rate of how many employees leave the corporation
Job Satisfaction - Answer-A collection of feelings that an individual holds towards his or
her job.
, Satisfaction can be achieve by making the customers happy, which makes the
employees happy which in turn makes the shareholders happy.....thus increasing
productivity.
A lack of satisfaction can cause an increase in absenteeism and
turnover.
What causes Job satisfaction? - Answer-• The work itself
• Pay (to a certain level)
• Advancement opportunities
• Supportive Supervisors
• Supportive co-workers
• An individual's own personality
An irreversible trend - Answer-The typical employee is getting older
What do leaders wants in their people? - Answer-• Character
What we do when nobody is looking!
• Benevolence vs. Selfishness
Giving to others' basic needs without having as my motive personal reward
• Boldness vs. Fear
Confidence to say or do what is true, right, and just
• Dependability vs. Inconsistency
Fulfilling what I consented to do , even if it means unexpected sacrifice
• Diligence vs. Laziness
Investing all my time
• Endurance vs. Despair
The inward strength to withstand stress and do my best
• Enthusiasm vs. Apathy
Expressing joy in each task as I give my best effort
• Flexibility vs. Stubbornness
Willingness to change plans or ideas without getting upset
• Honor vs. Disrespect
Respecting others because of their worth as human beings
• Loyalty vs. Unfaithfulness
Using difficult times to demonstrate my commitment to those I serve
• Wisdom vs. Foolishness
Making practical applications of truth in daily decisions
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