MAR 4203 Final Test Questions & Answers 2024/2025
Total quality management (TQM) - ANSWERSmanaging the entire organization so that it excels on all dimensions of products and services that are important to the customer
Design quality - ANSWERSvalue of the product in the marketplace
Confo...
Total quality management (TQM) - ANSWERSmanaging the entire organization so that it excels on all
dimensions of products and services that are important to the customer
Design quality - ANSWERSvalue of the product in the marketplace
appraisal costs - ANSWERScosts of detecting what's wrong (inspection)
prevention costs - ANSWERScosts associated with preventing defects before they happen (research,
training)
internal failure costs - ANSWERScosts resulting from defects that are discovered during the production of
a service or product
external failure costs - ANSWERScosts that arise when a defect is discovered after the customer receives
the service or product (recalls)
assignable variation - ANSWERSvariation in a production process that can be traced to specific causes
and fixed (costly)
- outside of control limits
random variation - ANSWERSNatural variation in the output of a process, created by countless minor
factors (okay, impossible to get rid of)
- inside control limits
, P Chart - ANSWERSattribute control chart
- in between two limits: in control
p bar - ANSWERSaverage of p values
- p = defective units/ total units
X-Bar Chart and R-Chart - ANSWERSvariable control charts
x bar - ANSWERSaverage of values in each sample
R - ANSWERSmaximum value in a sample - minimum value in a sample
x double bar - ANSWERSmean of all the x bar values
r bar - ANSWERSmean of all the r values
Process Capability Index - ANSWERSmeasures if a process can produce output according to the design
specifications
- customers satisfied with quality
- the larger, the better
- Cpk < 1.33, incapable
- Cpk > 1.33, capable
six-sigma quality - ANSWERS3.4 defects per million opportunities
- Cpk >/= 2, capable
- Cpk < 2, incapable
Strategic forecasts - ANSWERSforecasts used to help set the strategy of how demand will be met
- long term
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