When you listen to understand and help others in situations where emotions and the speaker are involved, not just the message.
Empathetic Listening
A valuable communication skill and critical to good communications, but one that gets little respect and attention.
Listening
This type of informat...
ALS 101 Unit 3 The Mission STUDY
GUIDE 2024
When you listen to understand and help others in situations where emotions and
the speaker are involved, not just the message.
Empathetic Listening
A valuable communication skill and critical to good communications, but one that
gets little respect and attention.
Listening
This type of information substantiates a position.
Support
The process of sharing ideas, information, and messages with others. In the Air
Force, most of this involves speaking and writing, but this definition also includes
nonverbals, such as body language, graphics, electronic messages, etc.
Communication
Carefully reading the words or really listening to the speaker for the real message.
Focus
When you listen to collect information from others.
Informative Listening
Material being presented in a logical, systematic manner.
Organized
This category of barriers includes physical fatigue, illness, and discomfort, as well
as psychological distractions such as work, family, or financial problems, and can
affect listening.
personal
When the speaker's intent may not be understood by the audience when using
words or phrases with more than one meaning; ideas, objects, or actions with more
than one word image; or slang, jargon or organizational acronyms.
ALS 101 Unit 3 The Mission
, ALS 101 Unit 3 The Mission
Semantic Barriers
Examples include noisy equipment, visual distractions, etc. that block listening
motivation.
Physical Barriers
When you listen to judge, to evaluate a situation, and make decisions.
Critical Listening
The act of exercising careful judgment in forming opinions or conclusions.
Critical Thinking
One of the most important factors of nonverbal communication.
Eye Contact*
The poorest method of delivering talks; should be used very sparingly or not at all.
Memorizing
A communication style where information flows only one way.
One-Way Communication
A relationship with open, honest communication focused on problem-solving and
subordinate-led solutions.
Helping Relationship
Obstacles to effective communication, divided into two basic types: organizational
and psychological. Examples include environmental noise, weak communication
policies/norms, autocratic management, personality, values, and language.
Barriers
A face to face, one way, or multi-directional exchange of verbal messages and
nonverbal signals between two or more people for the purpose of gaining a shared
meaning.
Interpersonal Communication
Body language
ALS 101 Unit 3 The Mission
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