Exam (elaborations)
CONTINUOUS QUALITY IMPROVEMENT KAIZEN QUESTIONS AND ANSWERS
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CONTINUOUS QUALITY IMPROVEMENT KAIZEN QUESTIONS AND ANSWERS...
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The IOM released three publications between the years of 1998-2001that framed all future discussions of quality healthcare. What are they? -
ANSWER - Crossing the Quality Chasm
- The Urgent Need to Improve Healthcare Quality
- To Err is Human
Involving a patient's preference in a clinical decision is an example of -
ANSWER personalization
cost of nonconformance can also be called the cost of - ANSWER
quality
Weaknesses of the professional healthcare system include all of the
following EXCEPT - ANSWER - Professional development
Incorrect:
- economic self-interest
- professional autonomy
- protectionist practices
Optimizing the delivery of health care is a major reason for using CQI in
the US health system. - ANSWER True
What Japanese term translated means, "continuous improvement?" -
ANSWER Kaizen
In the famous quote by W. Edwards Deming, "In God we trust. All others
bring ." - ANSWER data
Profound knowledge in management requires... - ANSWER Knowledge
About Variation
Examples of personalization include the following EXCEPT - ANSWER
Scanning of barcodes used to ensure that a customer receives correct
medication
, - this is simply customization!
As mentioned in the text, Florence Nightingale was a pioneer in quality
and performance improvement after sh strongly advocated this while
tending to injured troops during the Crimean War - ANSWER Hand
washing and good hygiene
Ultimately, we argue that the problem with PDSA cycle is the
complication of the method as it has been translated into healthcare and
the investment in rigorous and tailored applications of the approach. -
ANSWER False
Which is paid more attention to as part of TQM than CQI for healthcare?
- ANSWER Time per unit production
Which statement would be appropriate for a manager to make to
someone when using CQI? - ANSWER "Quality control wants to help
improve unit production"
Hospitals using CQI adopt methods first pioneered by Deming in India. -
ANSWER False
Regulatory agencies that are key factors for CQI include all of the
following EXCEPT... - ANSWER Institute for Healthcare Improvement...
A few regulatory agencies:
- centers for medicare and medicaid services
- the joint commission
- quality improvement organizations
A study of Intermountain Health Care found that which aspect of the US
health care system most impeded the implementation of CQI? -
ANSWER complexity
In many scenarios, the business case for CQI is realized just by seeing
the overall benefit of CQI on the health and prosperity of the population,
not necessarily on the monetary savings or bottom line value. -
ANSWER True
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