Exam (elaborations)
C429 WGU -PRE A HEALTHCARE OPERATIONS MANAGEMENT
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C429 WGU -PRE A HEALTHCARE OPERATIONS MANAGEMENT
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C429 WGU -PRE A HEALTHCARE OPERATIONSMANAGEMENT
A community hospital's lab has lost its certification by to mistyping patients' blood types
and subsequently mismatching blood type transfusions.
Which action should the hospital's leadership team accomplish first? - Answers-Develop
corrective actions
The support staff of a large urgent care facility sees no career advancement
opportunities within the organization. The organization knows it must identify other ways
to increase job satisfaction or there will be high employee turnover. - Answers-Starting
recognition programs
A hospital's governing board of trustees has asked a hospital administrator to find a
solution to numerous compliance issues that have ultimately affected the hospital's
performance.
Providing mandatory training to help employees implement the protocols
A hospital leadership team is about to start its hospital-wide implementation of a
Hospital Consumer Assessment of Healthcare Providers and Systems program and has
discussed best practices that should be implemented based on a recent leadership
seminar the team attended on the subject.
Which strategy should be used to ensure successful implementation of the program? -
Answers-Engaging with all stakeholders
A well-established medical chain has discovered that infighting is taking place between
its high-level leaders over boundaries and responsibilities. The chief executive officer
(CEO) wishes to resolve the in-fighting.
Which initial action should the hospital take to address these compliance issues? -
Answers-Developing a corrective action plan
The former chief administrator of a health and wellness center is reassigned after the
staff lost trust in leadership due to lack of visibility.
How can the new chief administrator correct this problem? - Answers-By rounding with
the staff
Which leadership strategy should be used? - Answers-Empowering nurses to use
holding areas for patients being admitted
, A large healthcare system is currently implementing an initiative to reduce catheter-
associated infections for its inpatients—not only for patient safety, but also as a strategy
to ensure the organization is not penalized in its reimbursements.
Which two practices will assist in the implementation of this initiative? - Answers-
Engaging front line employees' feedback on current practices
A hospital emergency room (ER) has had frequent turnover in nursing positions, which
has caused increased wait times. The hospital must use new strategies to reduce
employee turnover and decrease wait times.
Which conflict resolution method should the CEO use to resolve this issue? - Answers-
Win-win
A large healthcare organization is struggling and has decided it wishes to be a more
innovative company. It decides to reorganize its structure to support this initiative.
Which type of organizational structure will enhance creativity among its workers and
managers? - Answers-Flattened
The chief financial officer (CFO) of a hospital has received a HIPAA audit that has
identified deficiencies in the medical/surgical nursing unit.
Which strategy should the CFO and nursing director use to ensure that the department
is compliant with HIPAA? - Answers-Conduct HIPAA training and testing for
competency
A low-performing physician's office has struggled with new patient enrollment and is
trying to increase its revenue. The physician is concerned about non -compliance with
the Stark Law.
Which action is of concern? - Answers-Receiving a finder's fee for Medicare referrals
A large metropolitan hospital has implemented strategic measures including
improvement of overall patient experience and survey scores. Leadership is seeking a
measurement of the overall initiative.
What will measure success or failure? - Answers-The Hospital Consumer Assessment
of Healthcare Providers and Systems survey
A hospital has recently implemented a continuous process improvement to decrease
the length of stay for patients in the hospital. The plan will monitor the actual length of
stay in comparison to the expected length of stay.
What must the hospital use to monitor this process? - Answers-Internal validity of the
provided data
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