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DHL Global Overview – Questions & Correct Answers
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DHL Global Overview – Questions & Correct Answers
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DHL Global Overview – Questions & Correct AnswersWhat does DPDHL standfor? Right Ans - Deutsche Post, Dalsey, Hillblom
and Lynn
What are the four divisions of DHL? Right Ans - Express, Freight
Forwarding, E-commerce, Supply chain
Value Proposition Right Ans - Specialist in International: Global expertise,
Service of excellence, International Focus
3 Bottom Lines of DPDHL Right Ans - Employee choice, Provider of choice,
Investment of Choice
4 Pillar- Focus Strategy Right Ans - Motivated People, Great service quality,
Loyal customers, Profitable Network
List reasons why customers should ship with DHL Express Right Ans - -220
countries they ship to
- International Experience
- Global Hubs
- Door to door
- Remote access with security clearance
- Customer service is focused on helping the customer and build loyalty
Hub Right Ans - Centralized sorting facility
Super Hub Right Ans - Massive sorting facility that acts as both HUB and
gateway
Gateway Right Ans - Entry and exit point into the country
The Five gateways Right Ans - MIA, LAX, JFK, ORD, CVG
CVG Right Ans - Erlanger, KY
Part of Cincinnati airport.
A superhub in the us that is expanding
Strategically place within 1 hour from 66% of the U.S.
24/7 operations
, Also a quality control center
Has its own customs, border protection, and police dog
150,000 shipments per night
The five global regions Right Ans - Mena, SSA, Americas, Asia Pacific , and
Europe
Quality Control centers Right Ans - Monitors the network of global
shipments and flight patterns. Also acts as a crisis command center.
DHL Express Export products Right Ans - Are all services
- Time delivery by 9:00 am
- Time delivery by 10:30 am
- Time delivery by 12:00 pm
- DHL Express world wide BY END OF DAY
- DHL Express Envelopes
- Account numbers start with a 8 and cant be transferable between countries
DHL Express Import Products Right Ans - All are services
- Time delivery by 10:30 am
- Time delivery by 12:00 pm
- DHL Express worldwide by the end of the day
- DHL Express envelopes
- Account numbers start with a 9 and can be transferable between countries
What does TAPA mean? Right Ans - Transported Asset Protection
association
What does a Tapa Certification globally represent Right Ans - Is recognized
as the global security standards for cargo and security facilities with over 300
participating facilities
Every DHL Employee is a what Right Ans - CIS (Certified International
Specialist)
How many countries /Territories does DHL serve? Right Ans - 220
Who DHL doesn't serve? Right Ans - Turkmedastan
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