Conflict - Answer-Occurs when parties disagree over substantive issues or when emotional antagonisms create friction between them.
Substantive Conflict - Answer-Involves fundamental disagreement over ends or goals to be pursued and the means for their accomplishment.
Emotional Conflict - Answ...
MGT-420 Exam 3 Questions with
Complete Answers
Conflict - Answer-Occurs when parties disagree over substantive issues or when
emotional antagonisms create friction between them.
Substantive Conflict - Answer-Involves fundamental disagreement over ends or goals to
be pursued and the means for their accomplishment.
Emotional Conflict - Answer-involves interpersonal difficulties that arise over feelings of
anger, mistrust, dislike, fear, resentment, and the like.
Levels of Conflict - Answer-Interpersonal, Intrapersonal, Intergroup, and
Interorganizational
Interpersonal Conflict - Answer-Occurs between two or more individuals in opposition to
each other
Intrapersonal Conflict - Answer-Tension experienced within the individual due to actual
or perceived pressures from incompatible goals or expectations.
Intergroup Conflict - Answer-Occurs among groups in an organization
Interorganizational Conflict - Answer-Occurs between organizations
Functional Conflict(constructive conflict) - Answer-Results in positive benefits to the
group
Dysfunctional Conflict - Answer-Works to the group's or organization's disadvantage
because it diverts energies and hurts group cohesion.
Conflict Resolution - Answer-Occurs when the reasons for a conflict are eliminated
Stages of Conflict - Answer-Antecedent Conditions, Perceived Conflict, Felt Conflict,
and Manifest Conflict
Antecedent Conditions - Answer-Set the conditions for conflict
Perceived Conflict - Answer-Substantive or emotional differences are sensed
Felt Conflict - Answer-Tension creates motivation to act
Manifest Conflict - Answer-Addressed by conflict resolution or suppression
, Vertical Conflict - Answer-Occurs between levels and commonly involves supervisor-
subordinate and team leader-team member disagreements over resources, goals,
deadlines, etc.
Horizontal Conflict - Answer-Occurs between persons or groups working at the same
organizational level.
Line-staff Conflict - Answer-Involves disagreements between line and staff personnel
over who has authority and control over decisions on matters such as budgets,
technology, human resources, etc.
Structural Differentiation - Answer-When different teams and work units pursue different
goals with different time horizons.
Domain Ambiguities - Answer-When individuals or teams lack adequate task direction
or goals and misunderstand scope of authority.
Upward Referral - Answer-Uses the chain of command for conflict resolution where
problems are moved up from the level of conflicting individuals to senior managers to
address.
Lose-Lose Conflict - Answer-Occurs when nobody really gets what he or she wants in a
conflict situation and the conflict is likely to occur again in the future.
Win-Lose Conflict - Answer-One party achieves its desires at the expense/exclusion of
the other party's desires.
Authoritative Command - Answer-Uses formal authority to end conflict
Win-Win Conflict - Answer-Achieved by high cooperativeness and high assertiveness
for which both members gain a desired result.
Effective Negotiation - Answer-When substance issues are resoled and working
relationships are maintained or even improved. Two criteria include 1.Quality of
Outcomes 2.Harmony in Relationships
Distributive Negotiation - Answer-Focuses on positions staked out or declared by the
parties involved, each of whom is trying to claim certain portions of the available pie
Integrative Negotiation - Answer-Focuses on the merits of the issues and the parties
involved try to enlarge the available pie rather than stake claims to certain portions of it.
Bargaining Zone - Answer-The range between one party's minimum reservation point
and the other party's maximum reservation point.
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