GEB3213 Midterm Exam Questions and Answers All Correct
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Module
GEB3213
Institution
GEB3213
GEB3213 Midterm Exam Questions and Answers All Correct
Before you decide what it is you want to communicate, what should be considered? - Answer- Why you are communicating
Which of the following circumstances lends itself to the direct organization approach? - Answer- Sending your client a rec...
GEB3213 Midterm Exam Questions
and Answers All Correct
Before you decide what it is you want to communicate, what should be considered? -
Answer- Why you are communicating
Which of the following circumstances lends itself to the direct organization approach? -
Answer- Sending your client a recommendation from another customer
If the audience can easily understand your intended meaning, you have
achieved_____in writing. - Answer- clarity
What can be done to make a sympathy message more meaningful to the receiver? -
Answer- Write it by hand.
When using for-your-information messages, who is likely to gain the most benefit from
the message? - Answer- Both the sender and the receiver
Routine business messages_____. - Answer- require that you be clear, complete, and
respectful
Which of the following is an example of a routine business request? - Answer-
Explaining a travel expense to the accounting department
When would the indirect approach be a better choice for your message? - Answer-
When your audience will not understand your request with context
A message that only hints at why you are writing is a(n)_____. - Answer- implicit
request
When would it be best to avoid using "you" in a communication? - Answer- When
issuing orders
When responding to questions face-to-face, how should the response be organized? -
Answer- Using the same format you would use if you were responding in writing
How can a company turn an unhappy customer into a brand advocate? - Answer- By
identifying a solution
When a company decides to satisfy a customer claim for a refund, exchange, or
repair,_____. - Answer- the business has an opportunity to create goodwill
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