MBA 704 Exam 5 Questions and Answers All Correct
What are the four sources of intergroup conflict - Answer- 1. competition for resources
2. task interdependence
3. jurisdictional ambiguity
4. status struggles
What are the 4 physical health concerns linked to stress - Answer- 1. immune sy...
MBA 704 Exam 5 Questions and
Answers All Correct
What are the four sources of intergroup conflict - Answer- 1. competition for resources
2. task interdependence
3. jurisdictional ambiguity
4. status struggles
What are the 4 physical health concerns linked to stress - Answer- 1. immune system
problems
2. cardiovascular system problems
3. musculoskeletal system problems
4. gastrointestinal system problems
What are the 4 direct behaviors that may accompany high levels of stress - Answer- 1.
under/overeating
2. sleeplessness
3. increasing smoking/drinking
4. drug abuse
What type of reaction is staying away from a job that is causing stress or quitting the job
- Answer- flight
What type of reaction is when the person may stay on a stress-producing job and
become angry or aggressive - Answer- fight
What are the three main effects of stress and intraindiviudal conflict - Answer- 1.
physical problems
2. psychological problems
3. behavioral problems
What are the 5 techniques that individuals can use to eliminate or more effectively
manage inevitable, prolonged stress - Answer- 1. exercise
2. relaxation
3. behavioral self-control
4. cognitive therapy
5. networking
What are 4 guidelines to help downsized organizations combat the problems of survivor
syndrome - Answer- 1. be proactive
2. acknowledge survivors' emotions
, 3. communicate after the downsizing
4. clarify new roles
What term is defined as decision-making process among interdependent parties who do
not share identical preferences - Answer- negotiation
what are the 7 common mistakes negotiators make - Answer- 1. overly affected by the
frame of information
2. nonrationally escalate commitment
3. assume their gain must come at the expense of the other party
4. anchored on irrelevant information
5. rely on readily available information
6. fail to consider information that is available
7. overconfident concerning the likelihood of attaining outcomes
what term assumes a fixed pie and focuses on how to get the biggest share, or slice of
pie - Answer- distributive bargaining
what term assumes that employees are willing to accept responsibility and improve their
daily work processes and relationships - Answer- empowerment
what term involves successively taking, and then giving up, a sequence of positions -
Answer- positional bargaining
what are the 7 things you should do in a negotiation - Answer- 1. know your market rate
2. know your own value
3. what's in it for them?
4. be honest
5. try not to give the first number
6. consider other benefits
7. look at the long term
what are the four aspects of principled negotiation - Answer- 1. people
2. interests
3. options
4. criteria
what term occurs when managers and employees reach an agreement where trust is
counterbalanced with distrust, as there is always at least a degree of suspicion in
organizational relationships - Answer- optimal trust
what are the four postulates of power in organizations that help focus on the political
realities - Answer- 1. organizations are composed of coalitions that compete with one
another for resources, energy, and influence
2. various coalitions will seek to protect their interests and positions of influence
3. the unequal distribution of power itself has dehumanizing effects
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