MBA 704 Module 2 Exam
Questions Correct Solutions New
Update (A+ Pass)
Organization structure - Answers -✔✔ _____ represents the skeletal framework for
organizational behavior
cognitions, behavior - Answers -✔✔ The organization design and culture are dominant
environmental factors that interact with the personal ___ and ____
contemporary - Answers -✔✔ Theories, designs, and networks have emerged to meet
the ____ situation.
flexible, technology, people - Answers -✔✔ The "modern" approach to organization
theory and design consists of very ____ networks and recognizes the interaction of ___
and people
technology, tasks, human components - Answers -✔✔ organization structure is more
than boxes on a chart; it is a pattern of interactions and coordination that links the ___,
___, and ____ of the organization to ensure that the organization accomplishes its
purposes
structure - Answers -✔✔ There is a renewed recognition for the role of ___ or lack of
that plays in innovation, change, and learning in today's and future organizations
classical - Answers -✔✔ Some organization theorists argue that the ____ hierarchical,
bureaucratic theory of organizations was mistranslated and really was not meant to be
an ideal type of structure
hierarchical, environmental, vertical - Answers -✔✔ ___ bureaucracy from the
beginning emphasized the need to adapt to ___ change. However, until modern times
organizations with largely self-contained and a ___ chain of command with high
degrees of control sufficed.
Chester Barnard, analytical, communicate - Answers -✔✔ The real break with classical
thinking of an organizational structure is generally recognized to be the work of ____.
He defined a formal organization as a system of consciously coordinated activities of
two or more persons.
People, not boxes on an organization chart, make up a formal organization.
,Critical of the classical theory due to being too descriptive and superficial. Dissatisfied
with the classical bureaucratic view that authority should come from the top down.
Used a more ___ approach, took an opposite viewpoint. Maintained that authority really
should come from the bottom up, rather than top-down bureaucratic approach.
Stressed cooperative aspects of organizations. Reflects the importance that he attached
to the human element in organization structure and analysis. The existence of a
cooperative system is contingent on the human participants' ability to ____ and their
willingness to serve and strive toward a common purpose. Under this premise, the
human being plays the most important role in the creation and perpetuation of ___
organizations.
several, system, integrating, managerial decision making, contingency, - Answers -✔✔
Modern organization theory has evolved in ___ directions.
1st development: view the organization as a ___ made up of ___ parts
2nd development: an analysis of organizations in terms of their ability to process
information in order to reduce the uncertainty in _____
3rd development: ___ approach
Final development: information processing and organizational ____. These more recent
approaches to organization theory are based largely on systems theory and emphasize
the importance of generative over adaptive learning in fast-changing external
environments similar to globalization
open-systems - Answers -✔✔ The ____ concept stresses the input of the external
environment, has had a tremendous impact on "modern" organization theory
contingency, environmental conditions - Answers -✔✔ ___ approach is that there is no
SINGLE best way to organize. The organizational design must be fitted to the existing
____
--Suggests that organizations change through internal transformation and adaptation
natural selection - Answers -✔✔ One of the "modern" theoretical approaches is a ____
or ecological - view of organizations. The organizational ecology theory challenges the
contingency approach.
--It is more a process of the "survival of the fittest" there is a process of organizational
selection and placement
processing, organizational learning - Answers -✔✔ ___ and ___ are more recent
approaches to organization theory and based largely on systems theory and emphasize
the importance of ___ over adaptive learning in fast-changing external environments
similar to globalization.
, learning - Answers -✔✔ The ____ organization represents "contemporary" organization
theory and is compatible with and is relevant to the new paradigm environment facing
today's organizations.
Frederick W. Taylor's * on scientific management was said to be transferable to workers
to make the organization more efficient.
Today's use of the term is attributed to Chris Argyris who made the distinction between:
--- first-order "single loop"
---second-order "dentero" or double loop
single-loop, objectives, routine, behavioral, change - Answers -✔✔ _____
learning involves improving the organizations capacity to achieve known ____.
associated with ___ and ____ learning
the organization is learning without significant ___ and in its basic assumptions
double-loop, culture, learn - Answers -✔✔ ____
learning reevaluates the nature of the organizations objectives and the values and
beliefs surrounding them.
Involves changing the organizations ____
Consists of the organization's learning how to ____
adaptive, generative - Answers -✔✔ Peter Senge portrayed open and closed loop from
a systems theory perspective and made the important distinction between ____ and
____ learning.
adaptive, environmental changes - Answers -✔✔ ___ or simpler learning is only the 1st
stage of the learning organization, adapting to ____
Banks, insurance firms, old-line manufacturing companies made many changes
-implemented total quality management
-benchmarking
-Lean Six Sigma
-customer service
-B2B (business to business)
Despite the popularity and general success of these efforts to change customer
expectations for quality and service, organizations have still struggled with their basic
assumptions, cultural values, and structure.
