SCM 303 EXAM 2 MSU Questions and Correct Answers the Latest Update
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Module
SCM 303
Institution
SCM 303
Quality
A term used by customers to describe their general satisfaction with a service or
product
Defect
Any instance when a process fails to satisfy its customer
Prevention costs
Costs associated with preventing defects before they happen
Appraisal costs
Costs incurred when the firm a...
✓ A philosophy that stresses three principles
✓ -customer satisfaction
✓ -employee involvement
✓ -continuous improvement
✓ for achieving high level of process performance and quality
Six Sigma
✓ A comprehensive and flexible system for
✓ -achieving
✓ -sustaining
✓ -maximizing
✓ business success by minimizing defects and variability in processes
Customer Satisfaction
✓ -Conformance to Specifications
✓ -Value
✓ -Fitness for Use
✓ -Support
✓ -Psychological Impressions
Employee Involvement
-Cultural Change
✓ Quality at the Source
Teams
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