USPS 421 Postal Exam SSA With Complete Solutions Graded A+

Gist - Greet, Inquire, Suggest, Thank Caller service - Is a premium service for people and companies that need more pickup times than firm holdout and have more mail than the largest box S.O.L.E.R - Squarely face the person Open your posture Lean towards the sender Eye contact maintained Relax while attending Fur - Flexible, Uniformly thick, Rectangular 5 mail processing categories - Letters, Flats, Machinable Parcel, Irregular Parcel, Outside Parcel Balloon rate - applies to Priority Mail addressed for delivery to zones 1 through 4 and Standard post for all zones Letter size minimum - 3 1/2 inches in height, 5 inches in length and .007 inches thick and be rectangular DIM - Dimensional weight oversize pricing - applies to Standard post pieces that measure over 108 inches but not more than 130 inches in combined length and girth When is the DIM weight applied - is applied to priority mail packages that are shipped to zones 5 through 8 and exceed one cubic foot (1,728) 3 goals of SSA - Grow Revenue Increase Market Share Develop Lifetime Customers Non-mailable items - Items clearly bearing markings of non mailable content Items indicating non-mailable quantities Improperly prepared mailpieces Items leaking liquid or powder Alcoholic beverages Benefits of priority mail express - Overnight or next day delivery to most US locations Money back guarantee Free package pickup & free shipping supplies Free USPS tracking, signature proof of delivery and $100 of insurance free Benefits of priority mail - Fast and affordable delivery within 1,2, or 3 days depending on origin and destination Free USPS Tracking and limited insurance Free package pickup & shipping supplies Max insurance you can purchase - 5,000 Max insurance you can purchase with registered mail - 25,000 Max weight and size for priority package - measure 108 inches in length and girth no minimum weight but max is 70 pounds EDDM - Every Door Direct Mail 5 mailing processing categories - Letters, Flats, Machinable parcels, Irregular Parcels, Outside parcels 5 mailing services - First class mail, Periodicals, Standard Mail, Package services 4 types of packaging services - Standard Post, Media mail, Library Mail, Bound printed Matter 4 shipping services - Priority mail express & priority mail express flat rate Priority mail & priority mail flat rate Parcel Select Parcel Return Service How many different PO box sizes - 5 different sizes BSA - Bank Secrecy Act Postal bulletin - is the official source of updates to Postal Service policies & procedures ASM - Administrative Support Manual POM - Postal Operations Manual ELM - Employee & Labor Relations Manual DDM - Domestic Mail Manual IMM - International Mail Manual Domestic mail - consists of items sent within the US, its territories and possessions including APO/FPO and United Nations International mail - Global Express guaranteed Priority mail express international & Flat rate Priority mail express international with guarantee Priority mail international & flat rate Extra services - Certificate of mailing, Insured mail, Certified Mail, Registered Mail, COD, USPS Tracking, Restricted Delivery, Return Receipt, Return Receipt For Merchandise, Signature confirmation, Special Handling, Adult signature 24 hour clock - end to end process to ensure mail is collected, distributed and delivered APC's - Automated Postal Centers IRC - International Reply Coupons Definitive stamps - is a postage stamp that is part of the regular issue of a country's stamps, available for sale by the post office for an extended period of time and designed to serve the everyday postal needs of the country. Handbook F1 - Post office accounting procedures Watermark on money order - Ben Franklin Sure money ( Dinero Sugero) - is a service provided at certain Post Office locations for customers to electronically transfer money internationally to individuals or firms in certain Latin American countries. Funds are transferred to participating banks or other approved agents in Latin America, where payees can claim them. Funds are guaranteed to transfer in 15 minutes, and a currency conversion rate is provided to the sender at the time of purchase. General delivery - is available at designated post offices for transients and people waiting to get PO boxes Firm holdout - allows a customer to obtain street addressed mail from Post office when the customer normally receives 50 letters or more on the first delivery trip or when the customer is a news agent or publisher's representative and receives publications that qualify for newspaper treatment CBPMAN - Customs Border Protection Manifest Non machinable - Irregular Parcels, outside parcels means it will not work on postal equipment for sorting Machinable parcels - flats, machinable parcels must weigh at least 6oz. but no more than 25 pounds except for Parcel Select and Parcel Return which have a max weight of 35 pounds Ps form 2976 - Customs Declaration Ps form 2976 A - Customs Declaration and Dispatch Note Directives - Policies and procedures, Red Tabs, manuals, handbooks, publications Publications - come in a variety of formats and provide info such as mailing guidelines or marketing info Declared HAZMAT - mailpiece that is declared by the mailer & is properly packaged, marked and accepted in accordance with DMM and PUB 52 Undeclared HAZMAT - is any parcel mailpiece suspected of containing acceptable or prohibited HAZMAT which has not been properly packages, labeled or identified