MBA 743 Final Exam Questions & Answers 2024/2025
Samsung - module 1 - ANSWERSGalaxy note 7 recall in which Samsung had to recall all of their units because of bad overheating problems. Caused decline in brand reputation. Costs them 2.3 Billion $ in lost operating profits
Boeing - module 1 -...
Samsung - module 1 - ANSWERSGalaxy note 7 recall in which Samsung had to recall all of their units
because of bad overheating problems. Caused decline in brand reputation. Costs them 2.3 Billion $ in
lost operating profits
Boeing - module 1 - ANSWERSQuality defects when they updated the A320, causing a decline in their
brand reputation
Retractable dog leashes - module 1 - ANSWERSBad quality leash that led to returns from customers
because of malfunctions
Quality - M1 - ANSWERSThe standard of something as measured against other things of a similar kind;
the degree of excellence of something
4 Cost of Quality - M1 - ANSWERSInternal Failure
External Failure
Appraisal
Prevention
Internal Failure - M1 - ANSWERSAll the cost to correct a defect before a product or service is received by
the customer
Examples of Internal Failure - M1 - ANSWERSSales order has wrong part numbers
Burnt pizza is tossed out and remade
Missing information on a loan application
Retesting a failed electronic device
, External costs - M1 - ANSWERSAll the cost to correct a defect after the product or service is received by
the customer
External costs examples - M1 - ANSWERSOvercooked food is served
Incorrect invoice is issued
Computer battery starts a fire
Wrong Tess results reported
Appraisal costs - M1 - ANSWERSAll the costs to inspect, judge, identify, and sort out defects with a
product or service
Appraisal examples - M1 - ANSWERSCounting parts from the storeroom
Auditing financial statements
Checking forecasts for reasonableness
Measuring lumber at the job site
Prevention costs - M1 - ANSWERSAll the costs incurred to reduce the defects created by a product of
service
Prevention examples - M1 - ANSWERSInvesting in six sigma program
Installing test equipment
Pre flight checklist
Supplier certification program
Types of inspection - M1 - ANSWERSJudgement
Informative
Source
Judgement inspection - M1 - ANSWERSSorting the defects out of the acceptable product or service
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