communication between health care provider and the patient that takes place to
advance the patient's well-being and care.
Purpose of therapeutic communication
-To collect healthcare-related information about the patient
-To provide feedback in the form of healthcare-related information, education, and
, training
-To assess the patient's behavior and, when appropriate, to modify that behavior.
only ______ % of a message is delivered is our "words"
7%
_______% of our communication is
tone, body posture, eye contact, etc...
Direct communication pathways
- talk as therapeutic
- fewer negative emotions (fear/anxiety)
- positive emotions (hope)
- non verbal; (touch, tone)
- lessen anxiety, provide comfort
Indirect communication pathways
-satisfaction with care
- motivation to adhere
- trust
- self efficacy
- clinician patient agreement
- shared understanding
Communication during exam and assessment
-satisfaction with care
- adherence to treatment plan
- recall and understanding of info given
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