MGT 330 CHAPTER 19 EXAM QUESTIONS AND CORRECT ANSWERS LATEST UPDATE 2024 (100% PASS)
Which of the following is the systematic process through which managers regulate organizational activities? - Answers Organizational control
Ophelia, the new CEO at Odyssey Inc., plans to implement a highly effec...
Which of the following is the systematic process through which managers regulate organizational
activities? - Answers Organizational control
Ophelia, the new CEO at Odyssey Inc., plans to implement a highly effective systematic process of
regulating organizational activities to make them consistent with the expectations that are established
by managers within the company. This is referred to as _____ control. - Answers organizational
For control, this type of measure is an important part of achieving higher performance. - Answers
Statistical
According to MANAGER'S SHOPTALK in Chapter 19, the interest in self-awareness is part of a growing
discipline called _____. - Answers auto-analytics
Zachary, a manager at ExecuComp, receives quarterly reports, which track his department's production
statistics. However, these reports lack key information regarding reject rates. Which of the following
components of the control model need improvement? - Answers Measuring and actual performance
Which of the following is a control system that measures performance in terms of after-tax profits minus
the cost of capital invested in tangible assets? - Answers Economic value-added system
All of the following are key steps of setting up feedback control systems EXCEPT: - Answers getting
employee opinions.
Which of the following is a comprehensive management control system that balances traditional
financial measures with operational measures relating to a company's critical success factors? - Answers
Balanced scorecard
_____ indicators focus on production and operating statistics. - Answers Business process
All of the following are major perspectives of the Balanced Scorecard EXCEPT _____. - Answers
competitors
Mistletoe Corporation has a detailed set of organizational goals and management information system
that delivers timely and accurate information. Mistletoe still has control problems, however, because its
managers refuse to act on the information they receive. Mistletoe's control process has flaws in which
of the following areas? - Answers Its ability to take corrective action when necessary
Your department has absenteeism standards, a way to measure absenteeism, and, based on your
investigation, you have concluded that your department has an excessive absenteeism rate. What
should your next step be? - Answers All of these would be good examples of taking corrective action.
Kyle's work group consistently exceeds the goals the members set for themselves some months ago. In
an attempt to better motivate the group, Kyle thought it would be a good idea to set new goals. This is
an example of Kyle exercising control by: - Answers taking corrective action.
, In the process of implementing the balanced scorecard approach at his company, operations manager
Seth Howard wonders whether internal activities and processes add value for customers and
shareholders. This involves which dimension of the balanced scorecard? - Answers Internal business
processes
Focusing on how well resources and human capital are being managed for the company's future refers
to which component of the balanced scorecard? - Answers Internal business processes
Use of the balanced scorecard can hinder or decrease organizational performance if it is implemented
using which type of orientation? - Answers Performance measurement orientation
All well-designed control systems involve the use of _____ to determine whether performance meets
established standards. - Answers feedback
What is the first step in the feedback control system? - Answers Establishing standards of performance
CyberChasers Corporation sends a post-purchase questionnaire to all consumers who buy their
products. They are interested in gathering data on product quality, customer service orientation, and
customer satisfaction. This is an example of a: - Answers feedback control.
Kendra is a manager at George's Goodies. On a regular basis Kendra and her subordinates set individual
and organizational goals. This process is similar to which component of the control model? - Answers
Establishing performance standards
According to the control model, after establishing standards of performance the manager should: -
Answers measure actual performance.
Tiffany recently discovered that the reject rate for her department has exceeded the standard for
performance in this area. What should Tiffany do to exercise effective control? - Answers She should
investigate and discover the cause of the problem
_____ is any organizational department or unit under the supervision of a single person who is
responsible for its activity. - Answers Responsibility center
_____ control is the process of setting targets for an organizations expenditures. - Answers Budgetary
Which of the following includes anticipated and actual expenses for a responsibility center? - Answers
Expense budget
Which of these is a financial budget that estimates cash flows on a daily basis or weekly basis to ensure
that the company can meet its obligations? - Answers Cash budget
Madison has been assigned to work on the development of a budget that plans future investments in
major assets such as buildings and heavy machinery. Madison is working on a(n) _____ budget. -
Answers capital
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