CMST 2061: MIDTERM EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS
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Module
CMST 2061
Institution
CMST 2061
CMST 2061: MIDTERM EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS
linear model of communication
illustrates the most basic components of a human communication process - sender transmits a message to the receiver
stages of linear model of communication
Stage 1: deciding on the message
Sta...
illustrates the most basic components of a human communication process - sender
transmits a message to the receiver
stages of linear model of communication
Stage 1: deciding on the message
Stage 2: encoding the intended message
Stage 3: transmitting the message as information
Stage 4: perceiving the information as a message
Stage 5: decoding and interpreting the message
simultaneous transactions model
the addition of feedback - sender and receiver are undergoing the same kind of
experience at the same time
communication competence
one's ability to "choose among available communicative behaviors to accomplish one's
goals during an encounter"
intercultural communication
communication between and among individuals and groups across national and ethnic
boundaries
what goes wrong in business and professional communication
,Mindless messaging
Ethical dilemmas
Self-interest
Communication apprehension
Incompetence
Ineffective use of new media
common forms of business communication
Interviewing
Relationship communication
Mediated communication
Presentational speaking
Group discussions and meetings
Written documents
Consulting and training
motivation
Communication competence involves knowing what's appropriate and having the
requisite communication skills to perform. What is the third factor important to defining
communication competence?
transaction
Any kind of exchange where mutual influence is involved is called:
perception
Identifying and classifying stimuli apprehended by the senses
mindless messaging
, Some communication exchanges go poorly simply because we lack the resources, like
time, to think through them carefully. Such less-than-satisfying interactions are
characterized as:
communication apprehension
a fear about communicating with others
false
(T/F) Identifying and classifying a stimulus apprehended by the senses refers to
transmission.
false
(T/F) Though important for many service oriented fields like travel, hospitality, real
estate and sales, good communication skills are not particularly important for highly
technical, scientific fields.
true
(T/F) To a significant degree, your dominant culture determines how you communicate,
including not only your language system, but your body language and eye contact, as
well.
true
(T/F) Ethical dilemmas are not necessarily issue of right or wrong, but rather the result
of communicators operating from different ethical frameworks.
presentation of self
the strategy of creating and sending verbal and nonverbal messages that tell others
about the kind of person you are
impression of management
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