"DO IT" - ANS - D - define
O - observe
I - intervene
T - Test
3 C's of self-motivation - ANS - choice, competence, and community
3 parts to "embrace and practice empathy" - ANS - 1. empathy requires an emotional
connection
2. empathetic listening is special and rare
3. the five levels of listening
360-degree feedback - ANS - - how do the people you work with see you
- how do you see them
- things you do well and things you could improve on
4 parts to "Customize consequences with hierarchy of needs" - ANS - 1. needs suggest
which consequences are motivating
2. higher needs reflect self motivation
3. the highest need is not about "self"
4. AC4P behavior is fueled by a win-win interdependent mindset
4 R's of empathetic listening - ANS - Repeat, rephrase, ratify and reflect to let the person
know that you are listening and you care
4 steps to large-scale behavior changes - ANS - 1. selection
2. intervention
3. evaluation
4. dissemination
5 components of self-persuasion (self-perception) - ANS - 1. self persuasion is defined by
self-directed behavior
2. the more outside control, the less inside control
3. the more obvious the external control, the less self-persuasion
4. mild threats influence more self-persuasion than serve threats
5. large incentives can hinder self-persuasion
5 levels of listening pyramid - ANS - bottom:
- ignore
- pretend
, - selective
- attentive
- empathetic
top
5 personal states that make you more likely to actively care - ANS - 1. self-efficacy
2. personal control
3. self-esteem
4. belongingness
5. optimism
5 types of communications - ANS - bottom
- relationship (more than just hello)
- possibility (what do you for-see in the future)
- action (discuss the present)
- opportunity
- follow up (ask about something you talked about in the past)
top
6 parts to "Improve with behavioral feedforward and feedback" - ANS - 1. Distinguish
between feedforward and feedback
2. Feedback- comes after the behavior
3. Feedforward come before the behavior
4. Specify desirable behavior with your feedback
5. Make feedback sincere, specific, soon and significant
6. Become a behavior based feedback COACH
7 basic life lessons - ANS - 1. Employ more positive consequences
2. Benefit from observational learning
3. Improve with behavioral feedforward and feedback
4. Give more supportive than corrective feedback
5. Embrace and practice empathy
6. Empowerment activates behavior - customize consequences for self direction
sustainability
7. Customize consequences with a hierarchy of needs
7 parts to "Employ more positive consequences" - ANS - 1. More efficient and effective
way to improve both behavior and attitude simultaneously
2. Positive consequences should be soon, frequent, and behavior based
3. Be aware of the behavior you're rewarding
4. Reward effort; not ability - have power to grow and develop
5. Positive consequences promote success seeking
6. Negative consequences promote failure avoiding
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