BUSI 411 Exam 1 (Ch. 1-4) Complete Study Questions & Answers.
The function that is part of every business organization that produces products and/or delivers services is the ____ function. - CORRECT ANSWER Operations
What is a key difference between the production of goods and the delivery o...
BUSI 411 Exam 1 (Ch. 1-4) Complete
Study Questions & Answers.
The function that is part of every business organization that produces products and/or delivers services
is the ____ function. - CORRECT ANSWER Operations
What is a key difference between the production of goods and the delivery of services? - CORRECT
ANSWER The feasibility of using inventory
Operations and sales are ____ functions; all other functions are___ functions. - CORRECT ANSWER Line;
support
One thing that must be managed in all processes is: - CORRECT ANSWER Variability
Viewing decisions in the context of the "big picture" is a key element of this approach. - CORRECT
ANSWER Systems
Measurements taken at various points in the transformation process for control purposes are called: -
CORRECT ANSWER Feedback
A key difference between the production of goods and the performance of services is: - CORRECT
ANSWER Services generally can't be stored
What does operations management NOT include? - CORRECT ANSWER Assessing consumer wants and
needs
Which type of variation is the result of a deliberate choice of a business? - CORRECT ANSWER Variety
The fact that improvements in a few key factors will have a major impact on operations is associated
with this name: - CORRECT ANSWER Pareto
, The "father of scientific management" was - CORRECT ANSWER Taylor
The key to mass production was - CORRECT ANSWER Interchangeable parts
What is NOT an ethical principle? - CORRECT ANSWER Utilization
What is NOT true about the systems approach? - CORRECT ANSWER Focuses on achieving efficiency
within subsystems
The Pareto phenomenon is best represented by what phrase? - CORRECT ANSWER The important few
and the trivial many
The need for supply chain management is increasing.. What is not a reason for this? - CORRECT ANSWER
Labor laws
A key reason that companies resort to outsourcing is to: - CORRECT ANSWER Reduce costs
A mission statement should answer the question: - CORRECT ANSWER What business are we in?
Two factors that tend to have almost universal strategic operations importance are: - CORRECT ANSWER
Time and quality
Productivity measures output relative to: - CORRECT ANSWER Input
What strategies is operations least likely to have a considerable role? - CORRECT ANSWER Low price
_____ Helps managers focus their attention on strategic issues and strategy implementation. - CORRECT
ANSWER A balanced scorecard
What is not one of the four perspectives of the Balanced Scorecard approach? - CORRECT ANSWER
Competitors
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