BUSI 411 Final Exam Prep Questions & Answers.
Type 1 Error - CORRECT ANSWER Concluding a process is not in control when it actually is.
Type 2 Error - CORRECT ANSWER Concluding a process is in control when it is not.
What is quality? - CORRECT ANSWER The ability of a product or service ...
, What is Six Sigma? - CORRECT ANSWER A business process for improving quality, reducing costs, and
increasing customer satisfaction.
What does DMAIC stand for? - CORRECT ANSWER 1. Define
2. Measure
3. Analyse
4. Improve
5. Control
What are the Determinants of Quality? - CORRECT ANSWER 1. Quality of design
2. Q of conformance
3. Ease of use and instructions
4. After the sale service
What does TPS stand for? - CORRECT ANSWER toyota production system
Who is Responsible for Quality? - CORRECT ANSWER Everyone
What are the Costs of Quality? - CORRECT ANSWER 1. Appraisal costs
2. prevention costs
3. Failure costs
What are the Quality Certifications? - CORRECT ANSWER 1. International Organization for
Standardization
2. ISO 9000, 14000, 24700
3. 14000 - best for environment
4. Know principle 1
What does TQM stand for? - CORRECT ANSWER Total Quality Management
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