BUSI 3660 - EXAM 1 QUESTIONS CORRECTLY ANSWERED.
Communication is necessary for - CORRECT ANSWER -sharing info
-persuading others
-building/maintaining morale
-keeping in touch w/ clients/customers
Open communication is characterized by - CORRECT ANSWER -frequent communication among emp...
BUSI 3660 - EXAM 1 QUESTIONS
CORRECTLY ANSWERED.
Communication is necessary for - CORRECT ANSWER -sharing info
-persuading others
-building/maintaining morale
-keeping in touch w/ clients/customers
Open communication is characterized by - CORRECT ANSWER -frequent communication among
employees
-can freely communicate despite job titles
-rooted in respect, trust, and empathy
TOP FOUR MOST VALUED COMMUNICATION SKILLS IN US JOB ENVIRONMENT - CORRECT ANSWER 1.
listening
2. writing and presentation
3. presentation and writing
4. team communication
Key qualities shared by excellent communicators in organizations - CORRECT ANSWER -take pride is
quality of their communication
-understand importance of improving skills
-understand correlation between practicing and growing
- appreciate importance of good intercultural communication skills
Choosing the appropriate communication medium 3 challenges - CORRECT ANSWER 1. be familiar with
communication media available
2. knowing which medium best matches each situation
3. being willing to use the best communication medium for each situation
, Communication Richness
(definition and best mediums) - CORRECT ANSWER -messages sharing information that is considered to
be important, controversial, complex, or out of the ordinary
(definition and best mediums) - CORRECT ANSWER -Messages that are routine/straight forward and
simple
-email, text, memos, tweet, social media
Most valued communication skill in u.s. business - CORRECT ANSWER LISTENING
Good listening skills - CORRECT ANSWER -waiting to make judgements
-focusing on tone of voice
-blocking out all distractions
Poor listening skills - CORRECT ANSWER - when someone is talking to long about something you know
and you saying "i understand"
- when someone is speaking and you're thinking about what you will say next
- mentally finishing speakers thoughts
- giving little to no eye contact
Most common complaints about business meetings - CORRECT ANSWER 1. waste of time
2. runs too long
3. wasn't taken seriously
Major obstacles to effective business meetings - CORRECT ANSWER - poor planning
- not sticking to agenda
- too many/few participants
- difficult people
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