ADMN 232 Final Exam Questions Answered Correctly Latest Update 2024-2025
Define efficiency - Answers "Achieving maximum productivity with minimum wasted effort or expense."
Define effectiveness - Answers "The degree to which something is successful in producing a desired
result."
Amazon's ability to ship over 5 billion items a year to customers, with great control over "the last mile"
of the package, exemplifies the inventory capacity of the company. - Answers False, this demonstrates
Amazon's effectiveness.
As a top manager in an IT company, Janice does not need to have the technical expertise needed for the
company's day-today operations in order to be a successful manager. - Answers True.
First-line managers hold positions like plant manager, regional manager, or divisional manager. -
Answers False.
A manager speaking at the opening of a new facility or representing the company at a community
luncheon to support local charities is performing the figurehead role of management. - Answers True.
Conceptual skills are the ability to work well with others. - Answers False.
"_______" is getting work done with a minimum of effort, expense, or waste. - Answers Efficiency.
"__________" is the degree to which something is successful in producing a desired result. - Answers
Effectiveness.
The management function of _______ involves determining organizational goals and a means for
achieving them. - Answers Planning.
Juan, who manages the marketing unit of a company, is deciding what roles each of his subordinates will
play within the unit. He decides who will take charge of each team and who will be in charge of handling
customers. In this scenario, which of the following management functions is Juan performing? - Answers
Organizing.
Controlling involves setting standards to achieve organizational goals. - Answers True.
_______ manage the performance of entry-level employees who are directly responsible for producing
the company's products or services. - Answers First Line Managers.
In the team leader structure, team members perform nearly all the functions traditionally performed by
_______ under the direction of a team leader. - Answers First Line Managers.
What is the liason role of managers? - Answers In this role, managers deal with people outside their
units.
,When Westborough Software laid off 300 employees last week, CEO Diane Wagner called a press
conference to announce the company's actions to the media. In doing so, Diane was performing the
_______ managerial role. - Answers Spokesperson.
In the _______ role, managers respond to pressures and problems so severe that they demand
immediate attention and action. - Answers Disturbance handler.
Which of the following skills encompass the specialized procedures and knowledge required to get the
job done? - Answers Technical skills.
The ability to see the organization as a whole is an important component of _______ skills. - Answers
Conceptual skills.
Conceptual skills include the ability to understand and reconcile multiple complex problems. - Answers
True.
_______ skills are important for all levels of management. - Answers Human skills.
_______ are managers who started out strong in their careers but were knocked off the fast track by the
time they reached middle to upper levels of management. - Answers Derailers.
Define management. - Answers Management is getting work done through others.
What are the four functions of management? - Answers Planning, organizing, leading, and controlling.
Describe the planning function of management. - Answers The planning function involves setting
organizational goals and plans to achieve them.
Describe the organizing function of management. - Answers The organizing function involves who will do
what jobs, who is in charge of who, etc.
Describe the leading function of management. - Answers The leading function involves inspiring and
motivating employees to achieve goals.
Describe the controlling function of management. - Answers The controlling function involves
monitoring progress toward goals and taking corrective action if needed.
What are the four different kinds of managers? - Answers Top managers, middle managers, first-line
managers, team leaders.
What are Top Managers? - Answers Executives responsible for the overall direction of the organization.
What are middle managers? - Answers Mangers responsible for setting objectives consistent with top
management's goals and for planning and implementing subunit strategies for achieving these
objectives.
, What are first line managers? - Answers They are responsible for directing nonmangerial employees
who are directly responsible for production of products/services.
What are team leaders? - Answers Managers responsible for facilitating team activities toward goal
accomplishment.
What are the three major role categories of managers? - Answers Informational, interpersonal,
decisional.
What are the ten subroles of managers? - Answers Monitor, disseminator, spokesperson, figurehead,
leader, liaison, entrepreneur, disturbance handler, resource allocator, negotiator.
What are the three things companies look for in managers? - Answers Technical skills, human skills,
conceptual skills.
Define technical skills. - Answers The specialized procedures, techniques, and knowledge required to get
the job done.
Define human skills. - Answers The ability to work well with others.
Define conceptual skills. - Answers The ability to see the big picture, how the organization fits into the
business area, understand the importance of a unified goal and attitude.
Name some mistakes commonly made by managers. - Answers Resistance to change, failure to lead a
team, failure to meet business objectives, failure to build interpersonal relationships, too narrow of a
functional orientation.
Describe the transition from employee to manager. - Answers When an employee is first promoted they
have the expectation that being a manager is all about formal authority, but they quickly learn that it is
about problem solving, troubleshooting, and people development.
The ancient Egyptians were the first to keep written records as part of their management practices. -
Answers False.
Frederick Taylor is known to be the founder of scientific management. - Answers True.
In a bureaucracy as described by Weber, people are hired because their technical training or education
qualifies them to do the job well and not because of their family or political connections or personal
loyalty. - Answers True.
According to Mary Parker Follett, authority flows from position rather than job knowledge and
experience. - Answers False.
Before the Industrial Revolution, highly skilled artisans worked from their homes to complete different
tasks in the manufacturing process. - Answers True.
