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LLPSD - FF1 Chapter 4 Exam Questions and Answers 100% Solved | Rated A+
LLPSD - FF1 Chapter 4 Exam Questions
and Answers 100% Solved | Rated A+
What should a call-taker do if a call comes in about an issue the fire
department does not handle?
a. Send the call to he back of teh queue and take it when there is no priority
traffic
b. Politely inform the called that ...
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LLPSD - FF1 Chapter 4 Exam Questions
and Answers 100% Solved | Rated A+
What should a call-taker do if a call comes in about an issue the fire
department does not handle?
a. Send the call to he back of teh queue and take it when there is no priority
traffic
b. Politely inform the called that the fire department does not provide
assistance for his or her issue.
c. Advise the caller to call back on the nonemergency line.
d. Transfer, direct, or refer the caller to the appropriate agency. - ✔✔d.
Transfer, direct, or refer the caller to the appropriate agency
Which statement about telecommunication center voice recorders is
correct?
a. The recordings are useful for review of the telecommunication center's
performance.
b. Nondisclosure laws require destruction of recordings of routine traffic
after 72 hours.
c. The units record only when manually activated by the telecommuicator.
1
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, d. The cordings are not discoverable for use in litigation. - ✔✔a. The
recordings are useful for review of the telecommunication center's
performance.
What is the third step in the five-step process of receiving and dispatching
an emergency call?
a. Classification and prioritization
b. Caller instruction
c. Unit selection
d. Unit notification - ✔✔a. Classification and prioritization (1. call receipt 2.
location validation 3. classification & prioritization 4. unit selection 5.
dispatch)
Which NFPA standard contains a complete list of qualifications for
telecommunicators?
a. 1071
b. 1051
c. 1061
d. 1081 - ✔✔c. NFPA 1061
What is the term for communications center dispatchers?
a. Public afety answering technicians
b. 911 receptionists
2
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