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BOMI - FM Fundamentals Exam Questions
And Answers 100% Pass
Quality assessment - Answer✔Facilities management responsibilities such as evaluating the
effectiveness of service, benchmarking, management of audits, and development of innovative
improvements
What professional aspect of facilities management distinguishes it from related professions? -
Answer✔coordination across traditionally separate disciplinary lines
How can a facilities manager best improve worker productivity - Answer✔improve the work
environment
three dimensions of quality - Answer✔input, process, and output
What percent of a company's capital assets does the average facilities department manage? -
Answer✔25%
What do facilities managers engage in to anticipate and respond appropriately to current and
future business trends? - Answer✔strategic planning
Facilities management responsibilities such as evaluating the effectiveness of service,
benchmarking, management of audits, and development of innovative improvements are all part
of what function? - Answer✔quality assessment
What professional aspect of facilities management distinguishes it from related professions? -
Answer✔coordination across traditionally separate disciplinary lines
What is the best way for a facilities manager to become more proactive and avoid crisis
management? - Answer✔participate in discussions of the central management issues
How can a facilities manager best improve worker productivity? - Answer✔improve the work
environment
According to TQM/CQI literature, what are the three dimensions of quality? - Answer✔input,
process, and output
What percent of a company's capital assets does the average facilities department manage? -
Answer✔25 percent
What do facilities managers engage in to anticipate and respond appropriately to current and
future business trends? - Answer✔strategic planning
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In most companies, how are facilities departments viewed? - Answer✔as overhead
What is the most expensive element of most office and other white-collar workplaces? -
Answer✔people
How can facilities management successfully affect the corporate mission? - Answer✔by linking
asset planning to corporate goals
Define property management - Answer✔The process of maintaining and creating value in real
property consistent with the owner's objectives and in compliance with the highest standard of
professional ethics. In real estate, the process of profitable operation and management of owned,
leased, or subleased real property for a building owner, developer, or land lord.
Define asset management - Answer✔Asset management: Maximizing value to a portfolio of
properties from acquisition to disposition within the objectives defined by the owner. Asset
management uses strategic planning, investment analysis, and the positioning of a property in the
market place.
Facility management, or inside-out view? - Answer✔The facility manager looks from inside the
business out to the external environment of economic forces, the marketplace, corporate
competition, etc., through the eyes of a manager of a given business. A facility is a tool that
enables the company to survive and prosper in its external environment.
Real property, or outside-in view? - Answer✔A real estate organization views the facility as a
building, a commercial property designed to produce revenue. The building does not support the
real property business; it is the business.
What do all facilities management functions have aspects of? - Answer✔strategy and tactics
What facilities activity usually produces the best overall financial and qualitative performance? -
Answer✔devising a good strategy
Define a program. - Answer✔any kind of work activities that the facilities manager wants
specifically to manage and track on an ongoing basis
Define a project. - Answer✔a set of tasks related to the achievement of a specific objective
Behind personnel, what is the second largest expense on company ledgers? - Answer✔facilities
What is situational analysis? - Answer✔capturing information about each external element that
can have an influence on the facilities department in the coming year
What is the definition of a capitalized project? - Answer✔projects that create assets with lasting
value
What is the strategy that enables facilities managers to accommodate rapid changes in space
needs? - Answer✔lease management
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What are some tactical activities associated with a strategic function? - Answer✔construction
project management; alteration, renovation, and workplace installation; and workplace planning,
allocation, and management
What are the two types of tactical activities? - Answer✔Processes and procedures
What is the work reception center used for? - Answer✔it is the core of the tactical facilities
function and the place customers contact when they need a facilities service
What defines a service request classified as project work? - Answer✔when a service request
involves multiple trades or skill, changes in the form or
Who are the individuals most qualified to determine if you are providing quality service? -
Answer✔the customers
In the tactical sense, when does service delivery begin? - Answer✔when the customer makes a
request
Evaluating customer service by the dollars or time spent per unit compared with historical
company data, industry standards, or benchmarking partners provides a measurement of what? -
Answer✔efficiency
Evaluating customer service by how well the organizational objectives were met provides a
measure of what? - Answer✔effectiveness
Evaluating customer service by the timeliness of the service delivered provides a measurement
of what? - Answer✔responsiveness
The most common form of financial evaluation involves measuring what? - Answer✔actual
expenses against the allocated operating budget
What is the greatest value of benchmarking? - Answer✔to compare performance indicators
By tracking data over time, you can develop trend analysis of what aspects of space utilization? -
Answer✔downtime for change and reconfiguration, float or swing space, and storage areas
What is the best way to determine whether space is being appropriately used? - Answer✔use a
customer satisfaction survey
In which phase of work do the facilities managers devote the greatest proportion of their
management attention? - Answer✔Implementation plan
Typically, higher costs due to poorly planned facilities actions are realized during what phase of
the management track? - Answer✔operations, maintenance, and service delivery
For any facilities function, what is the activity that establishes the basis for future improvements
in strategic planning, service delivery, and cost control? - Answer✔feedback and evaluation
What is the accounting system that encourages user departments to be responsible for their
facilities requirements? - Answer✔the chargeback system
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