AIC 30 EXAM REPORTED QUESTIONS WITH 100% SOLVED ANSWERS
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Module
AIC 30
Institution
AIC 30
AIC 30 EXAM REPORTED QUESTIONS WITH 100% SOLVED ANSWERS
Forms of Representational Documentation - Answer-Photographs, Maps, Diagrams, Video footage
Spoilation - Answer-the failure to preserve property for another's use in litigation
Direct Question - Answer-A question that seeks specific in...
AIC 30 EXAM REPORTED QUESTIONS
WITH 100% SOLVED ANSWERS
Forms of Representational Documentation - Answer-Photographs, Maps, Diagrams,
Video footage
Spoilation - Answer-the failure to preserve property for another's use in litigation
Direct Question - Answer-A question that seeks specific information and that can often
be answered with a short phrase or a yes or no response
Open-ended question - Answer-A question that seeks an answer that explains or
elaborates on the circumstances under consideration
Leading Question - Answer-A question that seeks or suggests a particular answer
Sworn statement - Answer-A signed record of events surrounding an event as told by
the interviewee that contains language attesting that it's true
Examination Under Oath - Answer-A statement given by a person who has sworn to tell
the truth before an officer of the court
Deposition - Answer-A pretrial discovery tool involving oral examination of a witness to
produce a written verbatim record
Loss history - Answer-A listing of past claims, including the date of occurrence, the line
of business, the type or description of the claim, the date of the claim, the amount paid,
the amount reserved, and the claims current status
Loss reserve - Answer-An estimate of the amount of money the insurer expects to pay
in the future for losses that have already occurred and been reported, but are not yet
settled
Loss ration - Answer-A ratio that measures losses and loss adjustment expenses
against earned premiums and that reflects the percentage of premiums being
consumed by losses
Sender - Answer-The person who initiates the communication process
Receiver - Answer-The person who chooses from the verbal and non verbal symptoms
in the senders message to interpret the messages meaning
, initial credibility - Answer-The degree of credibility an individual has before interpersonal
communication begins
derived credibility - Answer-An individuals perceived credibility during interpersonal
communication
terminal credibility - Answer-An individuals perceived credibility after interpersonal
communication in a given situation situation has occurred
Message - Answer-The words a sender uses in the communications process and their
underlying theme
Encoding - Answer-The process of translating a message into words
Medium - Answer-The means by which a message is transmitted from sender to
receiver
Decoding - Answer-The process by which a receiver interprets a senders message
active listening - Answer-The process of listening with mental and physical openness to
more clearly determine a messages meaning
nonverbal communication - Answer-Communication that is not spoken or written,
including eye movement, kinesics, appearance, and time and space
Insurance fraud - Answer-Any deliberate deception committed against an insurer or an
insurance producer for the lurpise of unwarranted financial gain
Material Fact - Answer-In insurance, a fact that wohld affect the insurers decision to
provide kr maintain insurance or to settle a claim
STAGED ACCIDENT - Answer-An accident deliberately caused by a person who
intends to feign injury and collect on the ensuing claim.
Hard Fraud - Answer-Actions that are undertaken deliberately to defraud.
Soft Fraud - Answer-Fraud that occurs when a legitimate claim is exaggerated
Misrepresentation - Answer-A false statement of a material fact on which a party relies.
Concealment - Answer-an intentional failure to disclose a material fact
win-win - Answer-When the negotiator seeks both to obtain the best outcome and to
achieve rapport with the other party, resulting in a settlement that is satisfying to all
parties
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