CSM TEST QUESTIONS AND ANSWERS 100% CORRECT
1. What is the #1 priority of a CSM
C. Ensure no more than (2-3) customers are waiting in line by paging additional Cashiers as needed.
2. Who must train a new cashier?
B. One designated employee, such as the CSM, Department head, or main cashie...
1. What is the #1 priority of a CSM – answer C. Ensure no more than (2-3) customers
are waiting in line by paging additional Cashiers as needed.
2. Who must train a new cashier? - answerB. One designated employee, such as the
CSM, Department head, or main cashier.
3. If you have a suspicious non-receipted return, what must you do? - answerC. Call a
member of management
4. Under what circumstance may a CSM deny a refund without contacting
management? - answerD. Only a member of management can deny a refund.
5. If you are called to approve a check and you suspect Fraud is involved with the
check, what do you do? - answerC. Call a member of management, and they will
determine whether to accept the check or ask for other payment methods.
6. T/F The store is allowed to hold a customer's purse, bag, etc. at the front registers
while a customer is shopping. - answerF
7. T/F If necessary to resolve a customer service situation, a CSM is permitted to
approve cash-back on a non-receipted refund totaling 10.00 or more. - answerF
T/F A CSM or member of management is allowed to approve refunds while also running
another register. - answerF
T/F With district manager approval, a CSM is permitted to process a local store
employee's purchases - answerF
T/F S CSM is allowed to approve an employee refund. - answerF
T/F The "Cashier register training manual (CSM)" reports from the past six business
days must be kept in the "NCR Register Training Manuel" and utilized by the CSM or
main cashier to identify cashiers who have excessive discounts. - answerT
T/F All NCR Register Drawer keys and NCR Network Panel Keys must be stored in the
key box and locked in the cash office safe. - answerT
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