ISDS CH1 EXAM QUESTIONS AND ANSWERS ALL CORRECT
The service industry makes up approximately what percentage of all jobs in the United States?
a. 12%
b. 40%
c. 66%
d. 79%
e. 90% - Answer-D
Typical differences between goods and services do not include
a. cost per unit
b. ability to ...
ISDS CH1 EXAM QUESTIONS AND
ANSWERS ALL CORRECT
The service industry makes up approximately what percentage of all jobs in the United
States?
a. 12%
b. 40%
c. 66%
d. 79%
e. 90% - Answer-D
Typical differences between goods and services do not include
a. cost per unit
b. ability to inventory items
c. timing of production and consumption
d. customer interaction
e. knowledge content - Answer-A
Which is not true regarding differences between goods and services?
a. Services are generally produced and consumed simultaneously; tangible goods are
not.
b. Services tend to be more knowledge-based than products.
c. Services tend to have a more inconsistent product definition than goods.
d. Goods tend to have higher customer interaction than services.
e. None of the above is true. - Answer-D
Which of the following is not a typical attribute of goods?
a. output can be inventoried
b. often easy to automate
c. aspects of quality difficult to measure
d. output can be resold
e. production and consumption are separate - Answer-C
Which of the following services is least likely to be unique, i.e., customized to a
particular individual's needs?
a. dental care
b. hairdressing
c. legal services
d. elementary education
e. computer consulting - Answer-D
, Which of the following is not a typical service attribute?
a. intangible product
b. easy to store
c. customer interaction is high
d. simultaneous production and consumption
e. difficult to resell - Answer-B
Which of the following statements concerning growth of services is true?
a. Services now constitute the largest economic sector in postindustrial societies.
b. The number of people employed in manufacturing has more or less held steady since
1950.
c. Each manufacturing employee now produces about 20 times more than in 1950
d. All of the above are true.
e. None of the above is true. - Answer-D
Current trends in operations management include all of the following except
a. just-in-time performance
b. rapid product development
c. mass customization
d. empowered employees
e. All of the above are current trends. - Answer-E
Which of the following is not a current trend in operations management?
a. just-in-time performance
b. global focus
c. supply chain partnering
d. mass customization
e. All of the above are current trends. - Answer-E
One new trend in operations management is
a. global focus
b. mass customization
c. empowered employees
d. rapid product development
e. All of the above are new trends in operations management. - Answer-E
Which of the following statements about trends in operations management is false?
a. Job specialization is giving way to empowered employees.
b. Local or national focus is giving way to global focus.
c. Environmentally-sensitive production is giving way to low-cost focus.
d. Rapid product development is partly the result of shorter product cycles.
e. All of the above statements are true. - Answer-C
A foundry produces circular utility access hatches (manhole covers). If 120 covers are
produced in a 10-hour shift, the productivity of the line is
a. 1.2 covers/hr
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