SCMN Test 2 Questions with All Correct Answers
What happens when you increase the number of warehouses in a supply chain? - Answer-Inventory costs increase
When you boil down the lengthy definitions, logistics focuses on: - Answer-Flow and storage
Which activity accounts for more than 6...
SCMN Test 2 Questions with All
Correct Answers
What happens when you increase the number of warehouses in a supply chain? -
Answer-Inventory costs increase
When you boil down the lengthy definitions, logistics focuses on: - Answer-Flow and
storage
Which activity accounts for more than 60% of the $1.6 trillion logistics spend in the
United States? - Answer-Transportation
Which part of a firm's logistics system provides a buffer against fluctuating demand by
storing inventory between the point-of-origin and point-of-consumption? - Answer-
Warehousing
Customer Service - Answer-includes activities intended to enhance buyer satisfaction
Goals of Customer Service - Answer-- Save $$$
- Reduce cost of activities
- Build customer loyalty
Call Center Operations - Answer-provide customers with accessto important information
and services in the manner that ismost convenient - by phone, via text message, or
online with FAQs and live chat sessions.
Customer Relationship Management - Answer-a system for managing a company's
interactions with current and future customers. It involves the use of technology to
organize, automate and synchronize sales, marketing, customer service, and technical
support.
Service Parts Logistics - Answer-supports the overall repair and maintenance of high
value products across their lifecycles.
SPL Includes:
- parts management, distribution and return
- parts repair and refurbishment
Issues with Service Parts Logistics - Answer-- Traditional forecasting concepts and
supply chain strategies do not apply to service parts
, - Need for rapid repairs, especially in high $$$ equipment scenarios.
Reverse Logistics - Answer-The process of planning, implementing and controlling the
efficient, cost-effective flow of materials, in-process inventory, finished goods and
related information from the point of consumption to the point of origin for the purpose of
recapturing value or proper disposal.
Reverse Logistics Strategies - Answer-- Avoidance of returns
- Gatekeeping to limit flows
- Generate visibility
- Establish centralized facility
T/F: The responsibilities of supply chain managers end when product is delivered to or
taken home by the customer? - Answer-False
Types of calls handled by call centers: - Answer-•Inquiries
•Orders
•Complaints
•Helpdesk
•Dispatching
•Credit
•Return authorization
How can companies better reverse logistics? - Answer-1. make life easier for customers
2. improve flow and control
3. recoup as much value as possible
Which of the following is the key component of the reverse logistics value chain that
focuses on using technology, operations & infrastructure, and transportation to save
time and money? - Answer-Logistics Porcessing
An online purchase/e-commerce purchase is returned ______ ______ more often than
a purchase made in a brick-and-mortar store? - Answer-3
If an organization wants to manage its client interactions in an organized way, then they
should employ ________________ methods and software tools. - Answer-Customer
Relationship Management
T/F: The challenge of managing a service parts logistics network is that initial demand is
low but lasts much longer than the product's normal commercial life. - Answer-True
What is the major difference between a service parts supply chain and a manufacturer's
original equipment supply chain? - Answer-service parts networks must manage
random demand
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