SCMN FINAL EXAM QUESTIONS AND CORRECT ANSWERS
What risks do organizations face as freight moves through global supply chains? - Answer-a. Theft and piracy
b. Water damage
c. Handling and stowage issues
d. Fortuitous losses
e. Contamination of cargo by another cargo
f. Stowaways pilfer or con...
SCMN FINAL EXAM QUESTIONS
AND CORRECT ANSWERS
What risks do organizations face as freight moves through global supply chains? -
Answer-a. Theft and piracy
b. Water damage
c. Handling and stowage issues
d. Fortuitous losses
e. Contamination of cargo by another cargo
f. Stowaways pilfer or contaminate cargo
g. Poor port handling due to inadequate equipment
How can they protect themselves against such problems? - Answer--work with
reputable carriers
-use low risk ports
-avoid logos and pictures on cases
-use ambiguous descriptions
-use monitoring devices
-load right shoes and left shoes in different containers
What are the comparative advantages of international air and ocean transportation? -
Answer-Air Transportation:
-fastest mode= shorter transit time and reduced inventory levels
-less handling= lower damage rates
-ideal for high value, fragile, and perishable goods
Ocean Transportation:
-less expensive transportation mode
-high capacity, fuel-efficient vessels
-ideal for seasonal, lower value, low risk consumer goods, bulk commodities, and large
items
What are the different type of shipment modes? - Answer-Air, Motor carrier (truck),
Pipeline, Rail, Water
What is involved in the US customs entry process? - Answer-Process of clearing an
import through customs
, -involves preparing the requisite import entry documentation, classifying the imported
product, assigning a value to the imported product and paying all customs duties and
fees owed on the imported product
What government agency manages the entry process and what do they do? - Answer-
U.S. customs and border protection
key responsibilities:
-administer Tariff Act of 1930
-assessment and collection of duties and taxes
-enforcement of laws
-administer navigation laws and treaties
-combat smuggling and fraud
What is the role of ports in global supply chain operations? - Answer-Facilitate the quick
transition of freight from international carries to domestic carriers for customer delivery
Why is port selection so critical? - Answer-Could ultimately determine the success of a
global initiative
-pick them well and your goods will flow efficiently and seamlessly through the supply
chain
-pick them with little thought and the result may be delays and higher costs due to port
congestion, carrier capacity shortages, and facility inefficiencies
Effective post sale service processes combined with appropriate technology creates
what benefit? - Answer-Greater flexibility to handle problems
Which software tool helps a company align its resources with its customers in a manner
that increases loyalty, streamlines interactions, and reduces frustration? - Answer-
Customer relationship management
What is the goal of a service parts logistics operation? - Answer-Improve service quality
to reduce product downtime
From a supply chain standpoint, how do companies encourage customers to purchase
high value goods? - Answer-Provide post-sales warranty support
Service parts logistics deals with both the management and distribution of new
inventory and the repair and refurbishment of major components. - Answer-True
Which strategy attempts to verify that the customer has a legitimate problem and is
eligible for a return? - Answer-Gatekeeping
Which of the following is NOT a primary benefit of a centralized returns center? -
Answer-Requires more space for returns
Why is the need for reverse logistics growing? - Answer-Growth of e-commerce returns
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