hospitality human resources management and supervi
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Hospitality Human Resources Management and
Supervision: Final Exam Study Questions Solved
100% Correct| Verified Solutions-Newest 2025
Coaching - ✔✔*Involves informal efforts to improve job performance.
Coaching Process:
1. Compare actual performance to expected performance
2. Reinforce positive performance/Correct negative performance
3. Practice ongoing coaching
*A second additional coaching session my be needed to correct problem.
*If coaching reveals employee does not want to do task, the manager may decide to
move from coaching to progressive discipline efforts.
Coaching Principles:
1. Be tactful when providing correction.
2. Emphasize the positive.
3. Demonstrate and review appropriate procedures.
4. Explain reasons for changes.
5. Maintain open communications with staff members.
6. Conduct discussions of negative behavior in private.
7. Evaluate work by comparing performance against standards.
COBRA
Separation Checklist - ✔✔COBRA: gives workers who lose health insurance benefits
the right to continue group health benefits for limited periods under certain situations.
,Separation Checklist: lists of activities to be completed for employees who are leaving
the organization. Example following:
1. Accrued vacation or sick leave calculated and paid according to policy.
2. Employee reference release signed.
3. COBRA information provided.
4. Company property returned.
5. Verification of emergency contact information or address.
6. Final paycheck received.
Communication Logs - ✔✔Documents used by managers to record information about
what has happened during a shift and share it with the managers of future shifts.
-Help managers communicate across shifts so the operation runs smoothly.
-Capture information that can help show patterns and identify problems.
-Capture information to help protect the operation from liabilities.
Three types of communication logs are in common use:
1. Dining manager's log
2. Banquet and catering log
3. Manager's log
What does a Master Schedule entail?
Sales Forecast - ✔✔Master Schedule steps to plan, manage, and evaluate employee
work schedules:
1. Determine budgeted labor cost
2. Create master schedule
3. Develop sales, service, production, and quality goals
, 4. Assign individual responsibilities
5. Develop a crew schedule
6. Distribute and adjust the crew schedule
7. Monitor employees during shifts
8. Analyze after-shift labor information
9. Monitor weekly labor costs and adjust as necessary
Purposes of the Master Schedule:
1. Helps ensure the correct number of waged employees in position will be available so
customers will receive prompt, efficient service and properly prepared food.
2. Helps in planning waged labor expenses to meet budget goals.
Point to notice on Master Schedule:
1. Indicates the waged hours needed for persons in specific positions.
2. Indicates each hour that waged employees in a position must work.
3. Indicates waged hours will be scheduled for this shift and the estimate total wage
cost.
*Analyzing sales history information is important because what has occurred in the past
is likely to occur in the future which is important when preparing Crew Schedule.
Sales Forecast: Factors that may influence customer counts:
1. Holidays
2. Seasonal adjustment
3. Advertising and promotions
4. Community activities
5. Economy
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