MNGT 3100 (Sociology Management)
CHAPTER 1 EXAM QUESTIONS ACCURATELY
ANSWERED AND RATED A WESTERN
GOVERNORS UNIVERSITY
Nobody gives orders, and nobody takes them; accountability is to the customer
and the team rather than to a manager
the boss less workplace
people are emotionally involved in their jobs and are satisfied with their work
conditions, contribute to meeting goals, and feel a sense of belonging and
commitment
employee engagement
the earliest focus of management
things of production
"the ____ of production" versus "the ____ of production"
things, humanity
management focus is on production efficiency via organization design and
workflow systems and control
things of production
management focus is on meeting human needs for greater motivation and
engagement to increase effectiveness
humanity of production
- improve efficiency and labor productivity through scientific methods
- management decisions based on precise procedures based on study
scientific management
proposed that workers "could be retooled like machines"
, Frederick Winslow Taylor
developed the Gantt chart to measure and plan work
henry Gantt
pioneered time and motion studies to promote efficiency
the Gilbreths
- developed standard method for performing each job
- selected workers with appropriate abilities for each job
- trained workers in standard methods
- provided wage incentives to workers for increased output
general approach
- demonstrated the importance of compensation for performance
- initiated the careful study of tasks and jobs
- demonstrated the importance of personnel selection and training
contributions
- did not appreciate the social context of work and higher needs of workers
- did not acknowledge variance among individuals
- tended to regard workers as uniformed and ignored their ideas and suggestions
criticisms
- most concepts proposed by Max Weber
- envisioned that organizations would be managed on an impersonal, rational
basis
- organization depends on rules and records
- managers used power instead of personality to delegate
bureaucratic organizations
- focused on the entire organization
- henri fayol- mining engineer
- 14 general principles
- Faylo's 5 functions of management: planning, organizing, commanding,
coordinating, controlling
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