Which of the following correctly describes the Best-by Date? - correct answer The optimal period during which the manufacturer feels that their product will retain its original quality.
What are the three primary goals as a Flight Leader? - correct answer ...
week 1 delta training
Which of the following correctly describes the Best-by Date? - correct answer The
optimal period during which the manufacturer feels that their product will retain its original quality.
What are the three primary goals as a Flight Leader? - correct answer -Ensure a safe
and secure environment
-lead and inspire
- Create moments that delight
Which resource would you use to review onboard service standards that would apply to specific flights?
- correct answer Detailed Service Checklist
17. If there is a conflict on board with either a crewmember or customer, the LEAP model is an effective
tool to help res stand for?
. - correct answer -Listen
Empathize
Acknowledge
Propose a way forward
How can you access customer feedback from your flights? - correct answer -Delta
Pulse/ Compass
Select the Diamond Medallion customer that is identified for a recognition.
2A - correct answer review locations of first class etc and Medallion colors
Which app can be used to find customer names and information, and also be used for targeted
recognition? - correct answer -GST
, Where can you locate Service Standard documents for your flight? Select all that apply. - correct answer
-My Flight App
-AC/OBSS page on Deltanet
-Content Locker on your SkyPro
The Guest Service Tool allows you to see customers who are traveling on the same reservation. - correct
answer True
Which app on your Sky Pro allows you to communicate with the gate agent about boarding, customers
and timely departures? - correct answer Flight Family
This document can be used to determine the appropriate cabin lighting for a particular phase of flight. -
correct answer Cabin Lighting Guide
What is Delta's Mission Statement? - correct answer No One Better Connects The
World
What are additional responsibilities for the Flight Leader once they complete the First Class service? -
correct answer Written notes
What are the Delta Brand Beliefs? - correct answer Welcoming, Elevated, Caring
What are Delta's five core values? - correct answer -honesty
-Perseverance
-servant leadership
-respect
-integrity
Which energy level should be used when making announcements? - correct answer
Level 3
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