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Bmal 590 Operations/Production Management_Master Set Questions and Answers 100% Passs
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  • BMAL 590
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  • BMAL 590

Bmal 590 Operations/Production Management_Master Set Questions and Answers 100% Passs Which of the following terms does not describe one of the four broad categories of competitive priorities that a company can pursue? - Marketing A low-cost operations strategy can be achieved by all of the fo...

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  • January 8, 2025
  • 48
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • bmal 590 operationsproduction managementmaster s

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  • BMAL 590
  • BMAL 590

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EmilyCharlene

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Bmal 590 Operations/Production
Management_Master Set Questions
and Answers 100% Passs

Which of the following terms does not describe one of the four broad categories of competitive priorities

that a company can pursue? - ✔✔Marketing


A low-cost operations strategy can be achieved by all of the following except - ✔✔Finding new finance

option


Which of the following terms means offering something that customers will pay a premium for, or

something that outshines the competition? - ✔✔Superior quality


On-time delivery describes a company's ability to - ✔✔Deliver a product when promised


Which of the following defines why a company exists, outlines a company's core values, and positions the

company within its market? - ✔✔Mission statement


More specific details are provided by breaking the high-level business strategies into - ✔✔functional

strategies


Which of the following is/are fundamental differences between services and manufacturing? - ✔✔A,B,

and C are fundamental differences


Of the following phrases, which is one of the most distinctive features of a service? - ✔✔Customer

involvement in the production process.




Author. Emily Charlene, ©2025 All Rights Reserved.

,2|Page


Organizations are linked in a supply chain by the exchange or flow of all of the following except -

✔✔Brand identity


Which of the following is a strategic issue in operations management? - ✔✔Supply chain strategy


Firms undertake quality and process improvement efforts to achieve all the following goals except -

✔✔Reduced profitability


In the long term which of the following is not the result of an organization's quality improvement efforts?

- ✔✔Employee turnover rate


Which of the following is not considered a dimension of product quality? - ✔✔Communication


Which term refers to a customer associating the quality of a product with the image of the company? -

✔✔Reputation


Security as a dimension of service quality means - ✔✔Recognizing that confidentiality is important in

service delivery


The award created by the U.S. government in 1987 to help improve quality and competitiveness of U.S.

companies by recognizing the highest performing organizations is the - ✔✔Malcolm Baldrige National

Quality Award


Which of the following is not one of the four quality absolutes as defined by Philip Crosby? -

✔✔Management must enforce quality levels.


What percentage of the area of a normal curve is between +2 and -2 standard deviations? - ✔✔0.955


Quality improvement efforts are often credited with reducing - ✔✔Overall production costs


The Six Sigma approach is implemented using a structured five-step plan known as - ✔✔DMAIC


Which of the following is not a common source of customer feedback? - ✔✔Advertising agencies




Author. Emily Charlene, ©2025 All Rights Reserved.

,3|Page


A structured process for comparing business practices is known as what? - ✔✔Benchmarking


A quality circle is a way of getting feedback from what group? - ✔✔Employees


Which of the following is a qualitative technique that provides a systematic method for generating a large

number of creative problem solving ideas from many different individuals? - ✔✔Brainstorming


When one idea branches into two or more sub-ideas, each of which branches into further sub-ideas, the

appropriate problem-solving technique is what? - ✔✔Tree diagram


A scatter diagram is used to graph what? - ✔✔Pairs of numerical data


Which of the following is a quantitative quality improvement tool? - ✔✔SPC chart


On a SPC chart, if a data point falls outside the control limits, the process is said to be what? - ✔✔Out of

control


Typical control limits are how many standard deviations from the mean? - ✔✔3


Making the size of a gas pump nozzle different from that of a diesel pump nozzle is an example of what

technique? - ✔✔Mistake-proofing


If you conclude that a soda-filling machine is not filling bottles completely, based on the results of a

sample, when the bottles actually contain the necessary amount of liquid, is an example of what type of

error? - ✔✔A false positive


What term describes a process for which a pre-specified percentage of measurements fall inside the

specifications limits? - ✔✔Capable


Air pressure must be in a tight range for the proper performance of aerosol air fresheners. Engineering

specifications call for 50 psi of pressure with an upper tolerance of 55 psi and a lower tolerance of 45 psi.

A sample from the previous week's production had a mean of 51 psi and a standard deviation of 1.5 psi.

What is the capability of the process? - ✔✔0.89


Author. Emily Charlene, ©2025 All Rights Reserved.

, 4|Page


Attribute data can be tracked on what type of control chart? - ✔✔P chart


Projects generally have all the following characteristics except - ✔✔A repeated process


Being an expert in information integration, project scope, time management, quality management, human

resources, communications, risk, and procurement are beneficial skills for what member of a project

management team? - ✔✔Project manager


Which of the following relationships between cost, time, and scope is not realistic? - ✔✔Increased scope,

decreased cost, and decreased time


Which of the following is not a project management tool? - ✔✔Activity ordering analysis (AOA)


A network diagram is used to show what? - ✔✔Precedence relationships


Which is true about the critical path? - ✔✔It is the longest network path


The amount of leeway each activity has in its starting time and duration without delaying the project. -

✔✔Slack time


Which of the following is not a time estimate used in PERT? - ✔✔Critical time


When computing the expected time for a project, which time estimate is weighted the most? - ✔✔Most

likely time


Which is not a general risk category for project management? - ✔✔Management risk


Project risk can be grouped into four categories. Which of the following is not one of the categories? -

✔✔Personnel


The percentage of the project's scope that will be affected by a problem defines which project risk

classification? - ✔✔Severity


Which of the following is not a reason projects succeed? - ✔✔Declining material prices



Author. Emily Charlene, ©2025 All Rights Reserved.

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