Exam (elaborations)
COB 300 Operations Final Exam Study Guide (Tchommo) Questions and Answers 100% Pass
COB 300 Operations Final Exam
Study Guide (Tchommo) Questions
and Answers 100% Pass
Mission - Reason for an organization's existence
Mission Statement - States the purpose of the organization
Goals - Provide detail and the scope of the mission
Strategy - - A plan for achieving organizational ...
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COB 300 Operations Final Exam
Study Guide (Tchommo) Questions
and Answers 100% Pass
Mission - ✔✔Reason for an organization's existence
Mission Statement - ✔✔States the purpose of the organization
Goals - ✔✔Provide detail and the scope of the mission
Strategy - ✔✔- A plan for achieving organizational goals
- If goals = destinations, Strategies = roadmaps
Order Qualifiers - ✔✔Characteristics that customers perceive as minimum standards of acceptability for a
product or service to be considered as a potential for purchase
Order Winners: - ✔✔Characteristics of an organization's goods or services that cause it to be perceived as
better than the competition
Core Competency - ✔✔The one thing a company can do better than its competitors
Environmental Scanning - ✔✔Identifies internal strengths and weaknesses
Identifies external opportunities and threats
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Three basic business strategies: - ✔✔1) Supply Chain Strategy
2) Sustainability Strategy
3) Global Strategy
Four perspectives of a balanced scorecard - ✔✔1) Customers
2) Internal Business Processes
3) Learning
4) Growth
What is the purpose of a balanced scorecard? - ✔✔- Using this approach, managers develop objectives,
metrics, and targets for each objective and initiatives to achieve objectives, and they identify links among
the various perspectives.
- Results are monitored and used to improve strategic performance results.
Operations Management - ✔✔The management of systems or processes that create goods and/or provide
services
Productivity = - ✔✔Productivity = Outputs/Inputs
Partial Measures: - ✔✔Output/Single Input; Output/Labor; Output/Capital
Multifactorial Measures: - ✔✔Output/ Multiple Inputs/ Output/Labor+Machine; Output/ (Labor +
Capital + Energy)
Productivity Growth - ✔✔(Current Productivity - Previous Productivity)/Previous Productivity X 100%
Ex. (23-25)/25 X 100% = -8%
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Lead Athor
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, 3|Page
Core competency - ✔✔The one thing that a firm can do better than its competitors. The goal is to have a
core competency that yields a long-term competitive advantage to the company.
Contract manufacturer - ✔✔An organization that performs manufacturing and/or purchasing needed to
produce a product or device not for itself, but asa service to another firm.
Concurrent Engineering - ✔✔Emphasizes cross-functional integration and concurrent development of a
product and its associated processes.
Quality function deployment (QFD) - ✔✔A process that helps a company determine the product
characteristics important to the consumer and to evaluate its own product in relation to others.
House of quality - ✔✔A matrix that helps a product design team translate customer requirements into
operating and engineering goals.
Value analysis/value engineering (VA/VE) - ✔✔Analysis with the purpose of simplifying products and
processes by achieving equivalent or better performance at a lower cost.
Ecodesign - ✔✔The incorporation of environmental considerations into the design and developmentof
products or services.These concerns relateto the entire life cycle,including materials,manufacturing,
distribution,and the eventual disposalof waste.
Time-to-market - ✔✔A measure of product development success. There are two measures here: the
frequency of new product introductions and the time from initial concept to market introduction.
Productivity - ✔✔A measure of how well resources are used. According to Goldratt'sdefinition, all the
actions that bring a company closer to its goals.
Conformance quality - ✔✔The degree to which the product or service design specifications are met.
X
Emily Charlene
Lead Athor
©All Rights Reserved, 2025