100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
COB 300 Operations Exam #1 Questions and Answers 100% Pass £10.45
Add to cart
Quickly navigate to
Preview
  2.  
  3. COB 300
  4.  
  5. COB 300

Exam (elaborations)

COB 300 Operations Exam #1 Questions and Answers 100% Pass
 0 view  0 purchase
  • Module
  • COB 300
  • Institution
  • COB 300

COB 300 Operations Exam #1 Questions and Answers 100% Pass service package - a bundle of goods and services that is provided in some environment five features of a service package - supporting facility, facilitating goods, information, explicit services, implicit services customer contact - th...

[Show more]

Preview 2 out of 11  pages

Document information

  • January 8, 2025
  • 11
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

Subjects

  • cob 300 operations exam 1 questions and answers 1

Written for

  • COB 300
  • COB 300

Seller

avatar-seller
EmilyCharlene

Reviews received

Content preview

1|Page




COB 300 Operations Exam #1
Questions and Answers 100% Pass

service package - ✔✔a bundle of goods and services that is provided in some environment


five features of a service package - ✔✔supporting facility, facilitating goods, information, explicit

services, implicit services


customer contact - ✔✔the physical presence of the customer in the system


Creation of the service - ✔✔the work process involved in providing the service itself


extent of contact - ✔✔the percentage of time the customer must be in the system relative to service time


Difference for facility location between high and low contact systems - ✔✔High: operations must be near

the customer


Low: operations may be placed near supply, transport or labor


Differences for facility layout between high and low contact systems - ✔✔High: should accommodate

customer's physical and psychological needs


Low: should focus on production efficiency


Differences for product design between high and low contact systems - ✔✔High: environment and

physical product define the nature of the service




X
Emily Charlene
Lead Athor

©All Rights Reserved, 2025

, 2|Page


Low: customer is not in service environment so product can be defined by fewer attributes


Differences for process design between high and low contact systems - ✔✔High: stages have a direct,

immediate effect on the customer


Low: customer is not involved in most steps


Differences for scheduling between high and low contact systems - ✔✔High: customer is in the schedule

and must be accommodated


Low: customer is concerned mainly with completion dates


Differences for production planning between high and low contact systems - ✔✔High: orders cannot be

stored so smoothing production flow will result in loss of business


Low: both backlogging and production smoothing are possible


Differences for worker skills between high and low contact systems - ✔✔High: major part of service so

they must be able to interact well with public


Low: direct workforce only needs to have technical skills


Differences for quality control between high and low contact systems - ✔✔High: variable bc of customer's

opinions


Low: fixed bc they are generally measurable


Differences for time standards between high and low contact systems - ✔✔High: depends on customer

needs


Low: performed on customer surrogates so time standards can be tight




X
Emily Charlene
Lead Athor

©All Rights Reserved, 2025

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller EmilyCharlene. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for £10.45. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

50990 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy revision notes and other study material for 15 years now

Start selling
£10.45
  • (0)
Add to cart
Added