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MAN3025 Archambeau Exam 3 – Questions and answers
MAN3025 Archambeau Exam 3 – Questions and answers
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MAN3025 Archambeau Exam 3 –Questions and answers
Leading - -Process of motivating, influencing, and directing people to work
hard and achieve organizational objectives
-Communication - -the transfer of information and understanding from one
person to another
-Efficient communicators - -Transmit the intended message accurately in
the least amount of time
-Effective communicators - -Ultimately successful in conveying the intended
message
-Perception - -The process by which people give meaning to the world by
selecting, organizing, and interpreting sensory input; interpreting and
understanding one's environment
-Communication process - -Sender --> Encode message --> medium -->
Decoding message by the receiver--> feedback
-Sender barrier - -No message is sent
-Encoding barrier - -Message is not expressed correctly
-Decoding barrier - -Recipient doesn't correctly understand the message
-Receiver barrier - -No message is received
-Feedback barrier - -The receiver doesn't provide enough of a response
-Medium barrier - -Obstruction in the communication channel
-Manager communication skills - -- Maintain clarity
- Use symbols the receiver understands
- Pick an appropriate medium
- Refrain from filtering, or holding back information (prevents rumors)
- Try to speak directly to receiver to prevent distortion
- Solicit feedback to ensure the message is correctly interpreted
-Manager receiver skills - -- Pay attention to the message
- Listen actively without interruption
- Clarify understanding by asking questions
,- Be empathetic
- Recognize that people have different linguistic styles
- Consider speed, tone, and timing
-Rich Media --> Lean media - -1. Face to Face (most rich)
2. Videoconfrences
3. Telephone conversations
4. Personally addressed written communication
5. Impersonal written communication (least rich)
-When to use rich media - -In ambiguous, nonroutine situations
-When to use lean media - -In clear, routine situations
-Media richness - -How well a particular medium conveys info and promotes
learning
-Rich media - -Provide personal, 2 way communication and immediate
feedback, but are often spontaneous, hard to disseminate, and don't leave a
record
-Lean media - -Impersonal, few cues, one-way, facilitate slow feedbacl
-Vertical communication (formal communication) - -Flows up and down
chain of command; downward communication flows from higher level to
lower levels (to influence); upward communication flows from lower levels to
higher levels (to interpret)
-Horizontal communication (formal communication) - -Flows within and
between work units and colleagues; main purpose is coordination and
problem solving (to coordinate); potential issues include barriers across
specializations, rivalry, lack of encouragement
-Outward/external communication (formal communication) - -Flows
between people inside and outside the org (EX: PR)
-Grapevine (informal communication) - -Unofficial communication system;
faster source of information; around 75% is accurate
-Management by Walking Around (informal communication) - -Manager
walking around org, talking with people across all lines of authority; can
lessen distortions in informal and formal communication channels
-Physical barriers to communication - -Impediments to communication
based on time, sound, space, etc
, -Semantic barriers to communication - -Impediments to communication
based on the meaning of words; can be caused by language differences or
jargon (terminology specific to a particular profession or group)
-Nonverbal Communication - -Messages outside of written or spoken word
-Cyberloafing - -Accessing the internet for personal use while on the job
-Phubbing - -Ignoring the person present by directing attention to a monile
phone
-Nondefensive communication - -Straightforward and assertive
-Defensive communication - -Typically uses absolutes, can be passive or
aggressive
-Cognitive Empathy - -Identifying another's feelings and considering their
thoughts
-Emotional Empathy - -Ability to feel what another person is feeling
-Compassionate empathy - -Requires both emotional and cognitive
empathy; involves being moved to help the person in some way
-Active listeners - -Motivated to listen and give full attention to others
-Involved listeners - -Only devote some attention and energy to listening
-Passive listeners - -Display attentiveness but are not equally invested in
the speaking and listening exchange
-Detached listeners - -Withdraw from the interaction and are inattentive and
bored
-Organizational behavior - -Field that focuses on the impact of individual
behavior, group behavior, and structures on organizational outcomes; used
to both understand and predict employee behavior to improve motivation.
-Formal aspects of orgs - -Goals, policies, hierarchy, structure
-Informal aspects of orgs - -Values, attitudes, personalities, perceptions,
conflicts, and culture
-Personality - -Enduring psychological traits and behavioral attributes that
give a person their identity; relatively stable
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