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MAN 3025 exam 4|100 Questions and answers
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- MAN 3025 Exam 4|100 Questions And Answers
MAN 3025 exam 4|100 Questions and answers
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MAN 3025 exam 4|100Questions and answers
Symbolic Interaction - -in the communication process, a sender will
communicate in symbols to the receivers.
- Symbols - -is a representation of the object, experience, happening,
concept, or idea that is being communicated
- Sender - -The creator of the message being communicated can be a
person, a group of people, or even a machine
- Message - -information, concepts or ideas the sender is attempting to
relay
- Encode - -encode message into symbols such as words, electrical
impulses, pictures, body language, etc.
- Channel - -the means by which the message travels from a source to a
receiver; example personal conversation, radio, tv, newspaper...
- Receiver - -the person the message is intended for
- Decode - -the receiver extract the meaning of the message through the
translated symbols
- Feedback - -send by receiver after decoding the message
- Noise - -anything that disrupts or distorts a message, including unclear
wording, electronic interference, or literally loud noise during a conversation
- Main aspects of the communication process - -Sender; message; encode;
channel; receiver; decode; feedback; Noise.
- Rhetoric - -Aristotle believes that there are 3 components of a persuasive
message should be considered: source, message, and audience.
- Latitude of Acceptance - -the degree to which another person's opinion is
close enough to yours that you will give it serious consideration
- Supportive Communication - -is to improve interpersonal relationship
and/or reduce defensiveness in the subject.
, - Major components of supportive communication - -Problem-focused,
descriptive, flexible
- Ad Hominem - -attack the person instead of address a problem
- Empathetic Listening - -try to understand not only the content of the
message, but the speaker's implied thoughts and emotional impact as well
- Expressed Level of Empathy - -understanding the fact of the message and
restating a paraphrased form back to the original speaker to clarify meaning
and establish that the listener is indeed listening
- Implied Level of Empathy - -the listener picks up the emotional cues and
tries to understand what the speaker may have insinuated or chosen not to
say
- Level of Emapthetic listening - -Expressed level; implied level
- Kinesics - -Study of posture
- Proxemics - -study of distance between two communicators
- Organize communication - -the right people get right information at the
right time.
- Direction of communication flow - -Downward, upward, horizontal,
informal.
- Communication roles - -Opinion leaders; gatekeepers; boundary spanners;
liaisons
- Opinion Leaders - -usually disseminate and frame information for
organization members
- Gatekeeper - -to prevent information overload. It is often low-status
members of the organization who are responsible for this responsibility
- Boundary Spanners - -the individual that represent and organization and
interact with the outside environment control the flow of information to the
outside world. Typically are high-ranking executives
- Liason - -someone with responsibility for connecting two or more different
groups, teams, or divisions. They are not usually part of either group
- Filtering - -When a person or group edits information and leaves out or
change relevant information
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