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FBLA Intro. to Bus. Procedures Exam Questions with Accurate Answers
FBLA Intro. to Bus. Procedures Exam Questions with Accurate Answers
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FBLA Intro. to Bus. Procedures ExamQuestions with Accurate Answers
nonprofit organization - -formed to promote a civic, charitable, or artistic
purpose
- sole proprietorship - -type of business that is owned and controlled by an
individual
- Outsourcing - -occurs when a business produces its goods or offers its
services from operations in one country although its business operations
may be headquartered in another country
- advances in technology - -have allowed administrative professionals to
accomplish more work in the same amount of time
- The U.S. Department of Labor - -lists administrative assistant as one of the
largest occupations in the United States
- job opportunities for administrative professionals - -are not expected to
decrease during this decade
- virtual office - -has no physical form and allows you to work in your car, at
a coffee shop, or at an out-of-town location such as a hotel
- culture of an organization - -has effect on employee attitudes or behaviors
- corporation - -type of business that is a legal entity formed by following a
process of incorporation set forth by state statutes
- partnership - -an association of two or more people as co-owners of a
business
- cross-training - -training personnel to complete different tasks within a
department or unit or reassigning duties because of internal reorganization
or restructuring of business operations
- decision - -the outcome or product of a problem, concern, or issue that
must be addressed and solved
- Define the problem - -first step in making effective decisions
- creativity - -ability to produce new ideas and to be original and
imaginative
, - strategy/strategies that demonstrate customer focus - -showing respect,
seeking customer input, going the extra mile to maintain good relationships
- an example of an intrinsic motivator - -feeling of accomplishment
- government entities - -organizations funded and managed by a local, state
or national government in order to carry out its functions
- - -
- - -
- flextime - -variable work schedule in which all employees do not work a
standard 9 - 5 day
- compressed workweek - -alternative to a traditional workweek that
increases the number of hours per day and decreases the number of days
worked
- motivation - -an inducement to act
- initiative - -ability to begin and follow through on a project
- Chief Executive Officer (CEO) - -highest-ranking person in a company who
reports to the board of directors and develops and implements strategic
plans, makes major corporate decisions, and (often) oversees company
operations
- Stockholder - -person who owns shares of stock in a company
- blog - -website, or part of a website, where an individual can share his or
her thoughts and ideas on a variety of topics
- job sharing - -arrangement in which two or more people complete the
duties of one job position
- Confidentiality - -Secrecy, privacy, or discretion
- director - -officer of a company who is charged with the management of its
affairs and conduct
- is it appropriate to personalize your workspace with a few personal photos
and a small plant? - -yes
- if you make a mistake - -you should not ignore it
, - professional organizations - -can help you improve your professional
image
- dress codes at some organizations - -stipulate that employees must cover
any visible tattoos
- a business suit is considered - -professional business attire for both men
and women
- the best suggestion for professional dress in countries outside the United
States - -is to follow the most conservative professional standards found in
the United States
- arriving early for business meeting - -depending on the culture is
appropriate
- business introductions - -should be made based on professional rank not
on gender
- hugging and kissing - -is never acceptable in a business situation
- if you forget the name of a person - -it is better to admit this than to guess
and come up with the wrong name
- a first impression is typically made in the first - -7 to 10 seconds
- attitude - -it can be positive or negative, many people in business say
attitude is more important than education, individuals can change their
attitudes
- an example describing a strong work ethic - -meeting all deadlines
- professional business card should include - -company name and logo,
name and professional title, Office telephone number
- when making an introduction - -say each person's name clearly
- a statement about table manners - -once you pick up a piece of cutlery, it
should never touch the table again
- with a _______ style of dining, the knife is used only for cutting - -American
- a statement that does not describe appropriate dining etiquette - -push
your plate away from you
- when you are being introduced - -establish eye contact with the individual
, - when addressing your superiors in an organization, you should - -use a
courtesy title followed by a surname
- professional image - -the way a person is perceived in the business world
relating to Integrity, work ethic, skills, personal appearance, and etiquette
- manners - -standards of conduct that show us how to behave in a
cultured, polite, or refined way
- body language - -nonverbal messages transmitted through gestures and
posture using the eyes, face, hands, arms, and legs
- workaholic - -a person who is addicted to work or has a compulsive need
to work
- attitude - -disposition, feelings, or moods regarding events, circumstances,
or people
- work ethic - -a set of values based on the merits of hard work and
diligence
- initiative - -the ability not only to begin but also to follow through on a
project
- courtesy - -the exhibitition of excellent manners or polite behavior
- networking - -the process of exchanging information and building positive
business relationships
- ettiquette - -a code developed through customs that governs acceptable
behavior
- teamwork - -considered one of the most important skills for an employee
to have
- task force - -not an example of a cross-functional team
- a team could consist of - -you and your supervisor
- the purpose of a team - -is for everyone to work toward accomplishing a
common goal
- an administrative professional - -will probably need to lead a team
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